Coordinator, Development Programs (Sensplex)

Description
The Development Program Coordinator is responsible for researching, developing, planning, organizing, marketing, executing, evaluating, and reporting on world-class programs and events held at or on behalf of Capital Sports Management Inc. (“CSMI”), at the Sensplex facilities. This position is based primarily out of the Richcraft Sensplex, however will involve regular time spent at other CSMI-managed facilities (including the Bell Sensplex & Cavanagh Sensplex). The Coordinator is responsible for delivering outstanding customer service and ensuring all part-time team members involved in the execution of CSMI programs do the same. 

Main Responsibilities
Ongoing

The Coordinator is responsible for developing, marketing, actively selling, and successfully operating programs for CSMI which include (but are not limited to):

Hockey camps

Weekly hockey skills sessions

Specialty hockey clinics

Youth learn to skate programs

Senators Spring AAA Hockey Program

Prospect camps

Senators Elite Hockey Development Prorgams

Other programs

In addition, the Coordinator will identify and pursue opportunities other than those listed above for CSMI.

Build and manage relationships with program clients

Preparation of schedules for programs and leagues

Responsible for ensuring that all aspects of programs are professionally executed

Responsible for ensuring registration targets for all programs are exceeded using a creative and hard-working approach

Responsible for preparing individual program budgets, forecasts, and final financial reports

Execute program marketing plans and assist with the development of these plans

Responsible for delivering outstanding customer service and responding to all program inquiries in a timely fashion and as per company policies.

Attend third party events or locations with the goal of promoting CSMI-run programs.

Develop and deliver presentations to large groups (including minor hockey coaches and executives)

Responsible for payment collection for all programs

Responsible for the hiring & continuous training, coaching/mentoring & evaluation of part-time staff

Responsible for scheduling of program part-time staff (instructors, counselors, registration desk, etc.)

Dealing with parents, coaches, and hockey executives on a regular basis

Manage content of related program pages on CSMI websites

Pre and post program communication (written & oral) with all clients including phone, email, and in person

Ensure relevant information is communicated in an accurate and timely fashion to all program participants

Maintain program files for waivers, and program-related revenue and expense back-up

Supervise part-time employees, interns, and coop students as required

Serve on interdepartmental committees as requested or required

Occasionally assist with the execution, planning or marketing of CSMI run hockey tournaments

Responsible for following policies & procedures set out by programs department management and the Senators Sports & Entertainment group of companies, and for ensuring all part-time team members do the same (including Occupational Health & Safety related)

Other duties as requested by the Manager, Development Programs or Director, Hockey Programs

Requirements

University Degree or College Diploma in a sports or business related field

Must have an intimate knowledge and understanding of the game of hockey

Excellent written and oral communication skills (written communication competency test may be required during application process)

Knowledge of and experience with youth programming

Minimum of two years customer service experience (education in this area is an asset)

Previous experience in event or program planning and executing

Must be proficient with MS Office applications (Excel, Word, Outlook) with a special emphasis on MS Excel

Bilingualism is an asset (oral and written: English and French)

Excellent supervisory skills & relevant experience

Must be a team player

Very strong work ethic

Ability to work under pressure situations and deal with difficult people on a regular basis

Ability to meet tight deadlines

Must hold a valid driver’s license and have own means of transportation

Must be available to work evenings, as well as weekends and holidays

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require disability-related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws