Coordinator, Creative Operations

WHO WE ARE

fresh is a global skincare brand within the LVMH Group, headquartered in New York City. We emphasize the look, feel, and scent in every product, transforming skincare into an elevated, sensual experience. Our collection of skincare, lip care, bodycare, and fragrances are available in 16 countries, across our fresh boutiques and digital channels, specialty and department stores, and more. 

We are an organization of curious creators who embrace innovation, optimism, and always keep our customers at the forefront. With a pioneering spirit, we are empowered to challenge the status quo and use our authentic voice to do the right thing for our people, our brand, and the environment.

Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us.

MAIN JOB OBJECTIVE

We are seeking an exceptionally organized, detail-oriented, and proactive Creative Operations Coordinator to be a pivotal member of the Global Creative Operations team. This role is central to ensuring the execution and operational efficiency of all creative initiatives, including multi-channel campaigns, social/digital, packaging design, and VMSD.

The coordinator will be responsible for end-to-end project coordination, managing timelines and resources within Workfront, and serving as primary communication between creative teams, internal stakeholders, and external partners. Our ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and is dedicated to fostering operational excellence and timely delivery within our growing beauty brand.

JOB RESPONSIBILITIES

• Assist in the coordination and tracking of creative projects from inception to completion, ensuring deadlines are met and deliverables are on track. Manage project timelines and resource allocation through Workfront, maintaining efficient workflows, including scheduling and resource allocation.
• Act as a central point of contact for creative teams, internal stakeholders, and external vendors, facilitating clear and timely communication.
• Sample Coordination: Manage the product sample closet, ensuring samples are readily available and ordering new stock as needed to support various creative initiatives and photo shoots.
• Assist in the coordination of packaging design projects, including managing timelines and copy documents between marketing, storytelling, and translation agencies.
• Support the execution of VMSD projects, including coordinating with cross-functional partners, and providing project management support for North America events.
• Vendor Management: Facilitate relationships with creative vendors, including processing new vendor onboarding paperwork, creating POs, and tracking invoices to ensure timely payments and budget adherence.
• Provide general administrative support to the Creative Operations team, such as scheduling meetings, sharing recap notes and routing approvals.
• Support broader creative projects as the brand and creative evolves.

What you will learn (and/or achieve) in the first 6 months:

• Build working relationships with creative team and key cross functional partners
• Support management of multiple concurrent projects (all at different stages of product development cycle)
• Learn and understanding the variances between creative workflows

What you will achieve in 12 months:

• Anticipate team needs + understand how to prepare for always on-time deliverables
• Handle range of projects independently, demonstrating excellent problem-solving skills and ability to prioritize
• Own and optimize sample management system, implementing best practices for inventory management
• Independently manage vendor process
• Serve as informed liaison between creative, marketing and cross functional teams

Physical Requirements:

• Must be able to remain in a stationary position on average of 7.5 hours/day.
• Light to moderate lifting may be required.
• While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard.

PROFILE

• Bachelor’s Degree or equivalent work experience required
• 1-4 years of proven experience in coordination, project management, or administrative support role, ideally within a creative department, marketing agency, or the beauty/fashion/lifestyle industry.
• Exhibit a keen ability to be proactive as well as handle a multitude of projects at one time managing timelines and deliverables.
• Experience in project management platforms such as Workfront, Monday, or Asana
• Thrives in fast-paced and ever-changing environment, flexible, ability to wear many hats at once.
• Strategic thinker, Agile Partner, Developed Organizational Skills, and Problem Solver
• Curious and collaborative mindset with the ability to foster teamwork at all levels of the organization
• Excellent verbal, interpersonal, and written communication skills
• Action and result oriented Strong computer skills in Microsoft Excel, Word and PowerPoint, as well as understanding of creative applications like Adobe Creative Suite.
• A genuine passion for brand building, the brand's aesthetic, and contributing to its creative development process.
• Familiarity with Digital Asset Management (DAM) systems is a plus.

WHAT WE OFFER YOU

Training & Development and Culture

• Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
• Opportunities for networking and building relationships with LVMH Community and Network
• Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups

Mental Health Support

• Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
• Free 24/7 confidential mental health support

Paid Time Off and Flexibility

• Comprehensive paid time off inclusive of Floating Holidays and Summer Fridays

Fertility and Family Planning

• Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
• Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
• Travel & lodging for those who can’t access care
• Back-up dependent Care and Tutoring

Fresh and LVMH ‘Perks’ and Discounts

• Fresh In-Store Discounts and Gratis
• LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.
• Pre-Tax Commuter Benefits through Wage Works
• Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home)

Health Care

• Medical, dental and vision

Retirement and Additional Benefits

• 401k with Company Match + Additional Employer Contribution at eligibility

Fresh provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. We are committed to fostering a professional work environment free from discrimination and harassment, including discrimination and harassment based on all protected categories.

The salary range for this role is $70,000 - $85,000 USD.

This role is based in New York City.