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Coordinator, Category-General Merchandise

PilotCompany

Knoxville, TN, United States permanent

Posted: March 25, 2026

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Quick Summary

Coordinate and manage logistics and supply chain operations for fueling centers.

Job Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Summary

The purpose of this job is to provide day-to-day Category support by assisting with the execution of monthly promotional plans and ongoing product tracking for merchandising projects. 

Essential Functions

• Support the Category management team with rollouts, test initiatives, and signage development processes
• Collaborate with other departments to ensure execution of marketing and merchandising projects
• Work with vendors to execute marketing plans through distribution channels and into the stores
• Execute detailed project plans with Category management team and create instruction guides for in-store set up
• Track delivery of products and programs to stores and through supply chain
• Provide telephone and email support to troubleshoot store level questions and issues related to the category
• Setup promotion plans and shelf signage for in-store execution
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Travel

• Travel required less than 5%

Physical Requirements & Working Conditions

• General office work requiring sitting or standing for long periods of time

• High school diploma or equivalent certification required
• Associate or bachelor's degree with a concentration in retail, or business preferred
• Minimum one year retail store or merchandising experience preferred

Specialized Knowledge

• Intermediate Microsoft Office skills

Competencies

• Ability to multitask and meet deadlines with attention to detail
• Ability to communicate effectively with all levels of the organization and with a diverse work team
• Ability to apply critical thinking and situational analysis skills to troubleshoot and resolve issues
• Excellent organizational and time management skills
• Ability to prioritize based upon immediate or long-term needs of the category
• Excellent written and verbal communication and listening skills

This position requires candidates to be legally authorized to work in the United States without employer sponsorship

Benefits

• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Employee Fuel Discount
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay

All your information will be kept confidential according to EEO guidelines

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