Coordinator - Account Management (Order Management onsite with Customer)

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

Scope of the role:

Responsible for execution of day-to-day activities within the Logistics Team, supporting us achieving operational success for one of our key customers on a constant basis.

Capable of processing shipments, track and trace, working directly with the customer and other departments in harmony, while maintaining a high standard of work and delivering excellent results.

 

General Duties and Responsibilities

• Processing shipping requests
• Track & Trace
• Correspond with the customer in person and/or through calls / emails / ticketing system
• Prioritize own workload according to customers' requirements
• Generate and provide accurate & internationally compliant documents to the requestor in a timely manner
• Follow-up, resolve issues and respond back to the requestor within the appropriate time frame
• Support the safe and timely delivery of freight as it moves through the supply chain, report and escalate delays and incidents through established communications protocols
• Keep superiors informed on all challenges and complaints, including escalation as required
• Maintain knowledge of customer policies on all aspects of product movement
• Work towards individual and department Key Performance Indicators (KPIs)
• Assist with investigation and data collection for postmortem due to gap in process or incident
• Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
• Articulate process improvement ideas to superiors
• Create documented process for customers when requested - Standard Operating Procedures/Standardized Work Instructions creation
• All other tasks as required

• 1-2 years of previous experience in Logistics and/or high volume Customer Service roles
• Fluent in English; Excellent written and oral communication skills
• Excellent customer service skills
• Effective communication skills
• Self starter and is able to work in fast-paced environment
• Possesses a positive, can-do attitude
• Proficient with Windows and/or macOS
• Strong knowledge of Microsoft Excel
• Knowledge of Google Applications is a plus

Expeditors offers excellent benefits for full time employees:

Benefits complied with local law 

• Health Plan: Medical, Accident Insurance
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.