Coordination Manager - Marketing

Phoenix enables digital transformation in the workplace, helping UK organisations innovate with modern cloud, data, AI, security, and collaboration solutions.

We are now seeking a Marketing Coordination Manager to oversee the operational, administrative, and coordination-focused areas of our marketing function. This role ensures the smooth execution of marketing activity by managing leads, inboxes, MDF processes, event logistics, and by providing leadership and support to the Marketing Coordination Team. This is a key role that underpins the effectiveness of our marketing operations and contributes directly to the wider business.

What will you be doing?

Lead management & marketing processes:
You’ll oversee the addition, assignment, and tracking of leads, ensuring efficient processes and strong collaboration with the sales team to support timely follow‑up and conversion.

Inbox management & communication:
You’ll manage marketing inboxes to ensure enquiries are handled promptly, coordinating with internal teams and maintaining high communication standards.

MDF processes & portals:
You’ll take ownership of MDF claims, invoices, and portal activity—ensuring compliance with partner requirements, accurate submissions, and timely approvals.

Events & exhibitions logistics:
You’ll coordinate the planning and execution of events and exhibitions, managing logistics such as venues, presenter schedules, booth setup, suppliers, and transport to ensure each event runs smoothly.

People management:
You’ll provide day‑to‑day leadership to the Marketing Coordination Team, offering guidance, running one‑to‑ones, supporting development, and fostering a positive and collaborative environment.

What we’re looking for

• Experience in marketing coordination, operations, administration, or similar roles
• Experience managing or supporting a team, including development and one‑to‑ones
• Ability to manage lead processes and reporting
• Experience coordinating events, webinars, exhibitions, or conferences
• Confident communicator with strong written and verbal skills
• Highly organised, detail‑focused, and able to manage multiple priorities
• Comfortable working cross‑functionally with sales, marketing, and external partners
• Proficiency with marketing tools or CRMs such as HubSpot or Dynamics 365
• Strong ability to analyse data and reports using tools such as Excel or Power BI

Key skills

• Strong coordination and organisational skills
• Experience with lead management processes
• Ability to oversee MDF claims, portals, and invoicing
• Confident event and logistics management capability
• Clear communication and stakeholder‑management skills
• Proficiency with CRM and marketing systems
• Data analysis and reporting confidence
• Ability to multitask and work efficiently under pressure
• Supportive leadership style with a collaborative approach

Practical stuff

Where is the role based?
Primary location is our HQ in Pocklington (YO42)

What about hybrid working?

Two days p/ w in the office is the minimum expectation for this role.

How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

*Important* BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.