Coordinador de Servicio al Cliente

SikaAG

Santiago de Querétaro, Qro., Mexico permanent

Posted: December 18, 2025

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Quick Summary

Coordinador de Servicio al Cliente: responsabilidad principal es atender y monitorear las cuentas de clientes estratégicos, recibir pedidos y garantizar la satisfacción del cliente.

Required Skills

Customer Service ERP Management Office Management Database Analysis Pressure Tolerance Proactivity

Job Description

Sika Mexicana, es una empresa especializada en productos químicos líder en el desarrollo y producción de sistemas y productos para el sector de la construcción y la industria.

Atender y monitorear las cuentas de los clientes estratégicos asignados, recibir todos sus pedidos,

capturarlos en el sistema para que se realice la programación de Picking y entrega en tiempo y

forma; además debe responder a todas las inquietudes que les surjan en el proceso y así

garantizar la satisfacción del Cliente. Asi como gestión de la cartera de clientes de sus colaboradores asignados dudas y monitoreo a sus cuentas. Para todos los casos debe asegurar que se cumplan con las Políticas y Procedimientos de la compañía.

Licenciatura en administración de empresas, ingeniería o afín

Manejo de ERP's, preferencia SAP.

Manejo de Office.

Analisis de bases de datos.

Tolerancia a presión.

Facilidad de palabra.

Proactividad.

Sexo indiferente.

• Sueldo competitivo.
• Aguinaldo 15 días.
• Plan de pensiones.
• Vale de despensa.
• Prima vacacional pagada al 50%
• Fondo de Ahorro, duplicado por parte de la empresa (Topado).
• Subsidio de comida (comedor en la empresa).
• Vacaciones días a disfrutar conforme a LFT, a partir del primer años 12 días.
• Seguro de Vida y SGMM.
• Planes de Desarrollo y capacitación continua.

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