Convocatoria Interna - Analista de Calidad Portugués

Confidential

Bogota DC, Cundinamarca permanent

Posted: January 30, 2026

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Quick Summary

We are seeking an experienced Quality Analyst to join our team in Bogota, Colombia. The ideal candidate should be a critical thinker, analytical, and results-driven professional with experience in quality assurance and customer service.

Required Skills

Critical Thinking Analytical Skills Problem Solving Reporting Customer Service Performance Feedback Training Leadership Excel Proficiency Quality Standards

Job Description

En Colombia ESL estamos buscando un analista para nuestro equipo de Calidad. Debe ser crítico, comprometido, analítico y resolutivo para satisfacer las necesidades de la compañía.

Responsabilidades:

Auditar llamadas (aleatorias, en vivo, lado a lado, cortas).

Realizar informes de resultados.

Analizar la trazabilidad de clientes.

Retroalimentar a los asesores sobre su desempeño.

Capacitar a los asesores.

Liderar calibraciones internas y externas.

Realizar auditorías focalizadas.

Generar planes de acción.

Requisitos:

Técnico, tecnólogo, profesional o estudiantes a partir de 4 semestre ( Carreras de Ingeniería, Administrativas, Psicología, sistemas y carreras a fines).

Experiencia mínima de un año en el cargo en call centers o dentro del sector BPO.

Nivel C1 Portugués Hablado y Escrito.

Nivel intermedio de Excel.

Contar con nociones sobre normas de calidad (deseable).

No tener vacíos laborales superiores a 6 meses en el último año.

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