Conversational AI & Agentic Support Automation Intern, Salesforce

Company

At Actian we believe data should be a competitive advantage. Through the deployment of data technology, underpinned by a relentless and trusted service commitment, we help business critical systems transact and integrate at their very best. As a trusted leader in data management, integration, and analytics, our mission is to helping businesses unlock the full potential of their data to drive better decision-making and innovation wherever it resides — in the cloud, on-premises, or hybrid environments.

With a global team of experts and a culture of innovation, we’re dedicated to helping our customers solve their most complex data challenges.

Internship Overview

We are looking for interns to join us for our 2026 Summer Internship Program! This 12-week program is set to begin June 8th, so if you are looking for an incredible opportunity to partner with the best and brightest minds in the industry, apply today. This program has been designed with our interns in mind and includes structured learning plans, a dedicated buddy, and a focused capstone project that you will have the opportunity to present in our Internship Showcase!

What It’s Like Interning with Us!

• Intern Events— just because the internship is remote, doesn’t mean we don’t have time for fun! Regular intern events will be hosted throughout your 12-weeks with us!

• Time with Executives— Interns all get a chance to connect with our executive team through panel discussions, 1:1s, Q&A meetings, and events

• Workshops — Interns participate in workshops geared towards helping new professionals

• Opportunity to travel – we will fly you out for onsite orientation at our Austin, Texas office location!

Position Overview

This Conversational AI & Agentic Support Automation Intern, Salesforce focuses on enhancing customer support infrastructure using AI within Salesforce Service Cloud and Salesforce Experience Cloud. The intern will implement Agentforce as an intelligence layer behind the existing chatbot, which already leverages generative AI from Coveo, to enable more advanced, action-oriented customer support capabilities. Customers will be able to manage cases directly within chat, including viewing cases, checking status, escalating cases (if needed) and adding comments. Develop AI-driven capabilities such as case summarization, suggested replies, and knowledge article recommendations, while creating dashboards to analyze case trends, identify recurring issues, and flag high-risk accounts. The goal is to improve efficiency, reduce manual effort, and deliver a more intuitive support experience.

Capstone Overview

The capstone project involves integrating Agentforce into the Customer Community to transform the existing chatbot into a more intelligent support system. Instead of replacing the chatbot, Agentforce will empower it by enabling customers to interact using natural language and perform real actions such as viewing cases, checking updates, escalating cases and posting comments. The project will also introduce AI-driven capabilities like case summarization, suggested replies, and knowledge recommendations for support engineers and customers. This will demonstrate how AI can evolve customer support from simple Q&A into a fully interactive, self-service experience.

Responsibilities: :
• Integrate Agentforce with the existing Coveo chatbot as an intelligence layer (conversational AI) (without replacing it).

• Build AI support agents including Case Viewer, Case Status, Escalate Case and Case Comment agents to enable end-to-end case management in chat.

• Connect agents to Salesforce using Flows/APIs to retrieve cases, fetch updates, and post comments.

• Develop AI features such as case summarization, suggested replies, and recommended knowledge articles.

• Create dashboards to analyze case trends, identify recurring issues, and flag high-risk accounts.
Lead the capstone project to design and deliver an AI-powered support experience showcasing real business impact.

• Explore indexing video transcripts so academy videos are surfaced based on their actual content, not just course descriptions.

Nice to Haves::
• Exposure to AI/ML concepts such as generative AI, chatbots, or natural language processing.

• Strong communication, analytical and problem-solving skills with an interest in improving customer experience through technology.

• Strong understanding of Salesforce (Service Cloud/Experience Cloud) or CRM platforms; familiarity with Coveo or search/AI tools is a plus.

• Pursuing a degree in Computer Science, Information Systems, Data Science, or a related field.

• Experience or coursework in APIs, data integration, or automation (e.g., REST APIs, workflows, or similar concepts).

Requirements::
• Must be actively enrolled in a college degree program

• Must be legally authorized to work in the United States

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.