Convention Development & Destination Services Coordinator

Position Type: Full-time
FLSA Status: Non-Exempt (Hourly)

Location: New York, NY (Hybrid)

This position is not eligible for relocation assistance.

About NYC Tourism + Conventions

New York City Tourism + Conventions is the official marketing, tourism and partnership organization for the City of New York, dedicated to maximizing travel and tourism opportunities throughout the five boroughs, building economic prosperity and spreading the positive image of New York City worldwide. NYCtourism.com is the official website of New York City reaching visitors when in their trip-planning stages and making sure they experience all that the City should offer during their trips. NYCtourism.com is also the home of key marketing programs including NYC Restaurant Week, Broadway Week and more.

POSITION SUMMARY: This position serves as a primary contact for all internal and external communications between the Convention Development team, Destination Services team, our clients, members and internal New York City Tourism + Conventions Departments. Responsibilities include but are not limited to preparing correspondence, call screening, financial processing, meeting coordination, and project management.

RESPONSIBILITIES:

Provide support to Convention Development & Destination Services departments. Duties include but are not limited to the preparation of correspondence, scheduling meetings and appointments, maintenance of account files, manage sales & services leads and data input into the Customer Relationship Management (CRM) computer system.  CRM data input includes but is not limited to maintenance of account and contact information, recording meeting specifications and history, producing and distributing direct sales leads to members, and following up on responses.  Assists with the preparation of bid book proposals, and power point presentations.

Attend meetings representing Convention Development & Destination Services.

Provide administrative support to the Directors/Managers to maintain efficient operations.

Prepare presentation of quality documents as well as assemble promotional material for client appointments and follow-up material after tradeshows which Directors/Managers.

Work with Directors/Managers on scheduling appointments for sales trips and handle travel for sales missions and trade shows.

Assist with the development and logistics for familiarization trips and special projects or events. This may include setting and organizing appointments, corresponding with clients and booking travel arrangements, directing clients around different areas of New York City, participating in client site inspections and dinners. 

Participate as a representative of New York City Tourism + Conventions at various off-site events. These commitments may occur outside of regular business hours.

Prepare site visit itineraries and lead clients on their site inspections of New York City hotels and venues.

Prepare expense reports for Directors/Managers.

Participate as a representative of NYC Tourism + Conventions at various off-site events. These commitments may occur outside of regular business hours.

Send out direct business leads and referrals for “one-off” requests.

Assist with various events that Directors/Managers host for clients in New York City and in-market. This could include: Act as liaison between venues and legal department, liaison between venues and marketing/creative/AV departments, create menus and place cards, manage RSVP’s, shipping materials, and possible travel to events.

QUALIFICATIONS:

A./B.S. from an accredited 4-year college.

Minimum of 2 years’ experience.

Hospitality-related industry experience required.

Excellent verbal and written communication skills.

Must have the ability to multi-task and prioritize assignments.

Proficient in Microsoft Word and Excel. Proficiency in Power Point and Prezi a plus.

Ability to provide outstanding customer service.

Ability to work independently yet coordinate appropriately with internal departments. 

Ideal candidate is detail oriented, highly organized and collaborative with a strong work ethic and positive attitude.

Extremely good judgment; attention to detail a must.

We offer a competitive benefits package including:

Hybrid Schedule: 3 days in-office (Tues/Wed required + 1 flex day); Fridays remote.

Generous Time Off: PTO days and sick time.

Holidays: up to 12 paid company holidays, plus extended Winter Break.

Floating Holiday: 1 per year, front-loaded.

Healthcare: Premium medical, dental, and vision plans, plus HRA and DCA.

Retirement & Development: Retirement savings plan and professional development opportunities.

Perks: Quarterly cell phone credit to subsidize your plan and monthly transit/commuter allowance.

NYC Tourism + Conventions Commitment to Diversity, Equality and Inclusion

Here at NYC Tourism + Conventions we are an equal opportunity employer, committed to our diversity and inclusiveness. We provide equal work opportunities for all and prohibit discrimination and harassment of any type. All qualified applicants will be considered without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to [email protected] let us know the nature of your request.

If you think you might thrive in this environment, we would love to hear from you!