Controls Support Engineer

Job Title

Controls Support Engineer

Job Description

As a Controls Support Engineer, you are a technical problem-solver for our customers. Your main tasks include quickly resolving system errors, tracking incidents, and coordinating with specialists when needed. Are you ready to dive in and support our customers? Then, we encourage you to keep on reading.

What will you be doing?

In your role you go beyond just fixing the issue, you support in executing a root cause analysis and find ways to prevent it from happening again. You are the go-to person for high-level software issues and regularly communicate with both service teams and customers.

You have a great impact in servicing our customers to meet customer satisfaction. You are not doing this on your own, as you have a great, supportive team who back you up!

Further responsibilities for this position:

• Manage incidents for our material handling systems
• Log and process customer requests in our ITSM system
• Collaborate with multiple teams and customers to resolve systems error
• Analyze root causes of issues
• Participate in weekend standby shifts

What do we ask from you?

• Technical background (prior technical experience is required; training on our specific systems will be provided)
• Strong interest SQL, PLSQL and in ICT Infra
• Experience reading logs (familiarity with Kibana or Splunk is a strong advantage)
• Great communication skills in English
• Willing to work in shifts with your team
• Flexible and problem-solving attitude
• Willingness to travel up to 30% (a driver’s license is plus)

About the team

You will join the Service Deployment Group which is part of the Vanderlande Warehousing Solutions Business Unit. You are working with global service desks to ensure 24/7 system availability.

Vanderlande is the global market leader for future-proof logistic process automation. We are a leading supplier of process automation solutions for warehouses, which seamlessly integrate innovative systems, intelligent software and life-cycle services.

What do we offer?
 

At Vanderlande, you can develop your career, satisfy your ambitions, aspire to new heights, while enjoying personal growth and thriving on achievement.  In this position, you will receive a salary varying between € 4.000 to € 4.600 gross per month (excluding 8% holiday allowance).

On top of that:

• 40 vacation days (20 statutory days plus a flexible budget worth 20 days that can also be used to complement your salary).
• A Health & Wellbeing budget worth €300 per calendar year for activities like bike repairs, sports subscriptions, wellness treatments, massages, and more.
• A collective pension scheme and discounts on additional health insurance.
• Access to an on-site gym, physiotherapists, occupational therapists, two company restaurants, and a coffee bar with a barista.
• Opportunities to enhance your skills through the Vanderlande Academy and training facilities
• Fun staff association which organizes many social activities

Contact

Interested? Submit your CV and cover letter. For more info, contact our recruiter Anissa Bejaoui.

Diversity & Inclusion

Vanderlande is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

Background screening

For this position it is possible that a background screening will be conducted. This screening can include checks such as verification of identity, qualifications or other relevant records, which may include criminal background or sanctions list checks, in accordance with our internal policies and applicable laws. Any job offer may be extended under the condition that the screening does not give reason to reconsider the hiring decision. Candidates will always be informed about the process and their rights before any screening is initiated.