Control Room Team Leader

We have a fantastic opportunity for a Control Room Team Leader to join our team based in Peterborough.

As the Lead for the Peterborough Dispatch and Planning Team, you will provide dynamic leadership and strategic oversight to ensure the seamless coordination of non-emergency patient transport services. Your role will be pivotal in driving operational excellence through effective planning, and dispatch processes, ensuring timely and efficient patient journeys.

Supporting the CCO Operations Manager, you will oversee the end-to-end patient transport pathway, fostering strong relationships with internal teams and external stakeholders. Your leadership will include line managing the dispatch and planning team, promoting a culture of high performance and continuous improvement.

This is a full time position working between Monday - Saturday (permanent lates, 12:00-20:00) & also involves a component of on-call duties, requiring flexibility and a commitment to maintaining service reliability around the clock. (more information will be provided at interview stage)

What benefits can you expect?

Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.

Company sick pay covering full salary for 20 days after 2 years’ service.

24/7 online/telephone GP Consultation and access to prescriptions.

2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.

Hospital cash plan benefits with sickness protection scheme.

Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.

Access to mental health consultations.

Access to physiotherapy consultations.

Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.

Financial guidance re retirement planning, tax savings and state benefits.

Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.

Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.

Refer a Friend recruitment incentive scheme with financial rewards.

The EMED foundation, to provide support to colleagues and our local communities.

Pension Scheme.

Blue Light Card.

Uniform provided.

EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.

Flu vaccination (through an internal campaign in Autumn/Winter).

Key responsibilities include:

 Leading and developing the dispatch and planning team to deliver exceptional service.

Ensuring compliance with contractual obligations and service standards.

Facilitating clear and proactive communication with all stakeholders.

Managing operational challenges with strategic problem-solving.

Supporting the continuous improvement of processes to enhance efficiency and patient satisfaction.

Person Specification

Strong organisational, analytical and problem-solving skills with proven ability to multi-task and prioritise your workload, as required.

Meticulous attention to detail.

Confident using Microsoft packages – Excel, Word, Outlook etc.

Experience of working in a control room.

Excellent written and verbal communication skills with proven ability to engage at all levels within organisation.

Familiar with working towards targets and KPIs

Sociable, approachable and people focused.

Our Values 

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do, we take responsibility and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group.  We are the largest Patient Transport and Care Partner to the NHS with more than 3000 colleagues across 60 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.