Control Room Operator

We’re Hiring: Control Room Operator! 

📍 Location: Cambridge

💰 Pay: £18.53 per hour

📅 Hours: 4 on, 4 off: Days & nights 

🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: 3.1 Site Based

See a Different World. Where potential is seen and progress is nurtured.

As a Control Room Operator, you’ll be the first line of awareness and response across a busy and dynamic environment. You’ll work closely with clients, visitors, employees, and members of the public, ensuring the smooth monitoring of all security, communication, and life‑safety systems within the designated region. Using advanced monitoring tools, you’ll help maintain a safe and secure space by following established procedures and responding promptly to any potential concerns.

As part of your responsibilities as a Control Room Operator, you’ll play a key role in identifying unusual activity, coordinating emergency support, and assisting both internal teams and external responders when needed. Whether monitoring life‑safety systems, dispatching patrols, or maintaining detailed incident records, you’ll contribute directly to creating a safe and well‑managed environment for everyone on site.

This isn’t just another job. It’s your opportunity to step into a role as a Control Room Operator where your potential is recognised, your contribution is valued, and your progress is supported every step of the way

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Observe and document all unusual or unsafe activities, taking appropriate action as required
• Dispatch mobile or patrol officers to secure access areas and respond to service calls and emergencies
• Monitor the movements of security personnel to expedite service requests, emergency responses, and ensure employee safety 
• Respond to system alarms and notify appropriate response resources following standard operating procedures
• Monitor media and other sources to gather and deliver relevant data to clients
• Maintain detailed records of activities during shifts
• Support the development and implementation of security policies and procedures to ensure compliance with company and industry standards, consistently meeting or exceeding customer expectations

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• A valid CCTV licence
• 3+ years control room experience
• Flexibility to work days and nights
• Great customer service
• Knowledge of access control systems
• The right to work in the UK, with a 5-year checkable history.
• British nationality and UK residency for the past 5 years (due to site requirements).
• Strong communication skills in English—both written and spoken.

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity: We see potential in every person and situation.

People: We open our eyes to all that’s good.

Purpose: We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

It’s great to see you’re considering a career with Securitas UK!

Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.