Control Room Manager (CCTV) (IT Background)

About bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About The Role :
Job Code :
2025ADMI-004

A CCTV Control Room Manager is responsible for overseeing the operations of a closed-circuit television (CCTV) control room, ensuring the safety and security of premises through effective surveillance and monitoring. This role is crucial in environments such as corporate facilities, public spaces, and critical infrastructure, where continuous observation is essential to deter and respond to security incidents.

What you’ll be doing::
• Team Supervision: Lead and manage a team of CCTV operators, including scheduling shifts, providing training, and conducting performance evaluations to ensure optimal functionality of the surveillance system.
• Operational Management: Oversee daily control room activities, ensuring all surveillance equipment is operational and that any malfunctions are promptly addressed. 
• Incident Response Coordination: Act as the primary point of contact during security incidents, coordinating with emergency services and internal stakeholders to manage and document responses effectively. 
• Compliance and Reporting: Ensure all surveillance activities comply with relevant legislation and organizational policies. Maintain accurate records of incidents and system performance, preparing reports as required. 
• System Maintenance and Upgrades: Collaborate with technical teams to maintain and upgrade CCTV systems, ensuring they meet current security standards and operational requirements. 
• Policy Development: Develop and implement standard operating procedures (SOPs) for the control room, ensuring all staff are trained and compliant with these protocols.

Who are you?:
• Educational Background: A high school diploma or equivalent is required; a degree in security management, information technology, or a related field is preferred.
• Experience: Several years of experience in security operations or CCTV monitoring, with at least 2 years in a supervisory or managerial role.
• Technical Proficiency: Strong understanding of CCTV systems, surveillance technologies, and relevant software applications.
• Leadership Abilities: Proven capability to lead and motivate a team, manage shift schedules, and handle personnel issues effectively.
• Communication Skills: Excellent verbal and written communication skills to interact with team members, management, and external agencies.
• Attention to Detail: Keen observational skills to monitor surveillance footage accurately and identify potential security threats.
• Problem-Solving Skills: Ability to assess situations quickly and coordinate appropriate responses during security incidents.