Control Automation Engineer (IT)

Job Title: Control Automation Engineer (IT)

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Job Location: Pune

Job Title: Control Automation Engineer (IT)

Role purpose

Build and run automation that improves the effectiveness, reliability, and auditability of IT controls. You’ll use Python/Unix scripting, CI/CD (Jenkins/Groovy), orchestration (Airflow/Composer), and ServiceNow APIs to automate control checks, evidence collection, monitoring, and remediation workflows—delivered in line with SDLC and controlled deployment (DEPL/ICE) expectations and within agreed SLA/OLA.

Key responsibilities

1) Control automation & continuous monitoring

• Engineer automated control checks across areas such as access, change, patching, backup, monitoring, vulnerability, and configuration compliance.

• Implement continuous control monitoring, automated control testing, and exception handling.

• Build automated evidence capture and retention processes to support audits and assurance activities.

2) CI/CD automation (Jenkins & Groovy)

• Develop and maintain Jenkins pipelines using Groovy for build, test, release, and operational automation.

• Embed quality gates (unit tests, linting, security checks) and ensure traceability from requirement to deployment.

• Maintain pipeline reliability, credential handling, and secure integration patterns.

3) Orchestration (Airflow / Composer)

• Design and operate workflows using Apache Airflow or Cloud Composer (DAG design, scheduling, retries, dependencies).

• Build resilient, observable orchestration with logging, alerting, and runbook-ready operational support.

• Optimise workflow performance and ensure idempotent, recoverable job execution.

4) ServiceNow automation (API-led)

• Integrate with ServiceNow via REST APIs to automate:

Incident/Problem/Change workflows
Control attestations, evidence requests, and task management
Automated updates, approvals, and status reporting

• Troubleshoot integrations, authentication, and data mapping; ensure audit-friendly logging.

5) SDLC & controlled deployment (DEPL/ICE)

• Apply strong SDLC practices: requirements, design, build, test, release, and support.

• Ensure automation changes comply with DEPL/ICE control expectations (approvals, segregation of duties, release documentation, rollback plans, and audit trails).

6) SLA/OLA management & compliance actions

• Define, track, and report SLA/OLA for automated controls and supporting services (including over-SLA/breach management).

• Monitor control performance and compliance actions; manage exceptions, remediation plans, and closure evidence.

• Produce operational metrics and dashboards (control coverage, failure rates, MTTR, SLA compliance).

Required skills & experience

• 10+ years’ IT experience, with significant hands-on automation/scripting delivery.

• Strong Python and Unix/Linux (shell scripting, permissions, scheduling, process management).

• Proven Jenkins experience, including Groovy pipeline development and CI/CD best practices.

• Experience with orchestration tools: Apache Airflow and/or Cloud Composer (DAGs, scheduling, monitoring).

• Hands-on ServiceNow automation via APIs (REST preferred), including integration patterns and troubleshooting.

• Strong understanding of SDLC and controlled deployment/change governance (including DEPL/ICE).

• Solid knowledge of IT controls and compliance, including evidence integrity, auditability, and operational control design.

• Experience managing SLA/OLA for IT controls/services, including breach analysis and continuous improvement.

Desirable (nice to have)

• Git-based workflows, automated testing frameworks, and code quality tooling.

• Monitoring/logging platforms (e.g., Splunk, ELK, Grafana) and alerting design.

• Familiarity with CMDB concepts and data quality controls.

• Exposure to common control frameworks (e.g., ITIL control practices, ISO 27001-aligned controls).

Education / certifications (optional)

• Degree in Computer Science/Engineering (or equivalent experience).

• ITIL, ServiceNow, or security/control-related certifications.