Contractual Operational Process Analyst

Contractual Operational Process Analyst

Description -

Role Overview

We are looking for an experienced Contract & Onboarding Operations Lead to manage MPS and MDS onboarding for NA AMS region. The role will act as a key Subject Matter Expert (SME) for contract management processes, ensuring operational excellence, compliance with SOX controls, and effective collaboration with internal teams and vendor partners.

This position will also lead operational teams, manage Contractual pre-invoicing activities, and drive process improvements to enhance efficiency and service delivery.

Key Responsibilities

• Lead NA AMS Contract & Onboarding operations for MPS and MDS programs ensuring smooth and timely onboarding.

• Serve as a SME for Contract Management, supporting business teams with operational guidance and issue resolution.

• Manage SOX control escalations related to IMACD and RITM processes and ensure compliance with governance requirements.

• Provide War Room leadership and operational support during CBA post-migration stabilization.

• Oversee post-migration error handling, coordinating with IT and operations teams for quick resolution.

• Manage Wipro pre-invoicing operations to ensure accuracy, compliance, and timely processing.

• Drive process improvement and operational efficiency initiatives within Wipro Carepack SRG operations.

• Partner with internal stakeholders, IT teams, and vendors to resolve system issues and operational fallouts.

• Strong experience in stakeholder management and cross-functional collaboration.

• Knowledge of SOX compliance, operational governance, and vendor management preferred.

• Proven ability to lead teams and drive process improvement initiatives.

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, Operations, or any other related discipline or commensurate work experience or demonstrated competence.
• 8+ years of work experience, preferably in operations, contract management, service delivery, or a related field.

Preferred Certifications
• Certified Sales Operations Professional (CSOP)

Knowledge & Skills

• Contract Management

• Operations Leadership

• Process Improvement

• SOX Compliance

• Vendor Management

• Stakeholder Management

• Escalation Manaement

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Salary

The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

No

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"