Contracts Negotiator

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About The Role

We’re looking for an experienced Contracts Negotiator to join Decagon and help shape the legal foundation of our fast-growing AI company. As a key early hire in this role, you will join a team of legal professionals working as trusted partners to teams across Sales, Security, Product, and Leadership. From negotiating complex enterprise SaaS agreements with our customers and vendors, to streamlining contract operations and building our global infrastructure, you’ll play a pivotal role in accelerating revenue, protecting the business, and building scalable legal infrastructure from the ground up.

In this role, you will

• Negotiate and close a high volume of commercial agreements spanning customer and vendor (procurement) contracts.

• Build and maintain legal resources for the commercial team - including legal playbooks, clause libraries, and approval workflows.

• Contribute to strategic legal initiatives, including contract lifecycle management enhancements, streamlining of procurement contracting workflows, and other cross-functional projects.

Your background looks something like this

• Bring a Bachelor’s degree or equivalent with 3-6 years of relevant experience, including ideally at least 3 years in-house supporting high-growth companies in SaaS or AI, so you can hit the ground running.

• Have experience negotiating and closing a high volume of commercial agreements, including vendor agreements covering topics like marketing, facilities, contractors, events, and sponsorships.

• Are familiar with legal frameworks (like GDPR, CCPA, HIPAA), security concepts, AI governance, and intellectual property concerns that arise in SaaS transactions.

• Understand how to balance legal risk with business outcomes, and can tailor guidance based on context and deal stage.

• Can triage workflows and support assigned attorneys on complex or strategic transactions to drive efficient closure

• Communicate clearly and effectively, translating legal complexity and abstract risk into actionable guidance for internal non-legal stakeholders - and do the same with counterparties who may not be at the same level of sophistication.

• Love data - and can help provide program management support to frame, track, and report on the progress of key initiatives.

• Are energized by fast growth, ambiguity, and the opportunity to build scalable legal systems that drive velocity.

Even better if you have

• Have worked closely with RevOps or LegalOps on CLM tools and Salesforce integrations.

• Can demonstrate contribution to strategic legal initiatives, including contract lifecycle management enhancements, streamlining of procurement contracting workflows, and other cross-functional projects.

• Are experienced in leading customer-facing contract negotiations directly with enterprise clients or vendors, especially in highly-regulated sectors (financial services, healthcare, SLED & FED) and/or commercial real estate transactions.

• Have negotiated AI terms with counterparties - and can articulate common issues.

• Have built and maintained legal playbooks, fallback clause libraries, and approval workflows.

• Have trained commercial teams on contract review, negotiation strategy, or compliance topics.

Benefits

• Fully paid medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

• $120K-$170K + equity