Contracts Manager (Public Sector & Commercial Renewals)

Everbridge, a global leader in critical event management, helps enterprises and government organisations anticipate, mitigate, respond to, and recover from critical events, keeping people safe and organisations running. It delivers this primarily through its SaaS-based Critical Event Management (CEM) platform, along with managed services and support.

We’re hiring a Contract Manager to serve as front-line contracting support for U.S. State & Local Government (SLED/SLG) opportunities, including ownership of the Legal work stream for RFP responses and to provide commercial renewal execution support. This role will also help build and improve contracting processes, especially across SLED, RFPs, and renewals, and may take on additional responsibilities within the Legal function (e.g., insurance program support and intellectual property coordination).

What you'll do::
Drafting, reviewing, redlining, and negotiating a variety of agreements (MSAs, NDAs, DPAs, SOWs, SaaS agreements).

Public Sector (SLED/SLG) contracting

• Review, negotiate, and manage SLED agreements from intake through signature (customer terms, award documents, exhibits/addenda, and required forms).

• Identify and drive resolution of common public-sector issues (required clauses, certifications, insurance, data/privacy/security requirements), partnering with internal stakeholders as needed.

• Help develop and standardize SLED contracting playbooks, templates, and intake/triage processes to reduce cycle time and improve consistency.

RFP legal response ownership

• Own the Legal portion of RFP/RFI responses: intake, project planning, deadline management, drafting legal responses, and coordinating cross-functional inputs.

• Build and maintain reusable response assets (standard language, “must-have” exceptions, review checklists) and continuously improve the RFP Legal response process.

Channel sales, Commercial renewals + Customer contracting admin

• Support the channel sales team by negotiating reseller agreements and resolving issues that arise when selling to end-customers

• Support renewal execution by triaging customer terms at renewal, resolving PO vs. quote conflicts, and ensuring clean documentation and order mechanics.

• Provide guidance on renewal mechanics (auto-renewal language, notice timing, short extensions/bridge language, and common renewal exceptions requiring approvals).

• Develop and improve renewal workflows (templates, approval paths, escalation rules, and “renewal hygiene” practices) with Legal Ops and cross-functional partners.

Additional Legal support

• Contribute to other Legal team priorities within scope, which may include insurance program administration/support (e.g., certificates, contracting-related insurance questions, coordination with brokers) and intellectual property support (e.g., intake/coordination for trademarks, basic IP terms triage, and routing to counsel as appropriate).

• Take on other Legal operational responsibilities to help keep work moving and improve team scalability.

What you'll bring::
• Experience supporting public sector contracting (SLED) and comfort navigating procurement-driven customer terms.

• Experience supporting RFP responses, including drafting legal sections and managing deadlines across stakeholders.

• Working knowledge of renewal contracting workflows (auto-renewal, notice, PO term conflicts, order/quote mechanics).

• Demonstrated ability to build and improve process (templates, playbooks, workflows, intake/triage).

• Strong project management, attention to detail, and clear, practical communication skills.

Preferred Experience/Qualifications:
• Familiarity with common SLED procurement vehicles and post-award modifications.

• Experience improving contracting operations (playbooks, clause libraries, CLM/intake workflows).

• Understanding of revenue impact, deal structure, pricing terms

• Experience with CLM platforms (e.g. Salesforce)

• Familiarity with AI-enabled tools for contract review, redlining, and workflow automation

• Strong working knowledge of Microsoft 365, collaboration tools (e.g. Slack), document tools (e.g. Adobe), and the ability to quickly learn and adapt to new legal tech and workflow automation tools

• Experience supporting channel sales with a working knowledge of channel sales model, as well as negotiating reseller and distributor – var agreements

The reasonably estimated salary for this role at Everbridge ranges from $75300 - $125000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.

Fair Chance Statement US & Canada

We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.

For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:

- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.

- Management of cash, company funds, or other valuable assets.

- Work in environments requiring heightened security measures.

- Compliance with contractual or regulatory requirements specific to the position.

We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.