Contracts Management Representative

Volton Hellenic Energy SA – powering Greece with Electricity, Natural Gas, and Telecommunications through Orizon

We provide reliable solutions and build trusted relationships with our customers. Through innovative services, we meet today’s energy demands while preparing for the challenges of tomorrow.

As Greece’s first multi-service provider, we seamlessly combine energy and telecoms, creating a unique ecosystem of value and convenience to our customers.

Recognized for a 3rd consecutive year as a Great Place to Work, we are proud of our people and our culture of excellence.

We are not just keeping up with the future – we are leading the way, setting the standard, and shaping what comes next.

As part of its continued development, Volton expands its Contracts Management team in Athens and seeks a Contracts Management Representative. The role reports directly to the Contract Management Supervisor.

We are looking for a structured and analytical professional to execute and manage contract validation and service activation processes for Energy and Telco products. The role is responsible for ensuring full compliance with commercial policies and regulatory requirements, minimizing activation risks, and supporting a seamless customer onboarding experience across all sales channels.

Join us!

Responsibilities

• Perform end-to-end validation of Energy and Telco service applications submitted through all sales channels (Tele Sales, Digital, Indirect, Retail), ensuring full compliance with commercial policy, credit rules, regulatory requirements, and internal risk criteria
• Execute contract validation controls, including identity verification, document completeness checks, credit assessment triggers, and fraud prevention flags
• Monitor and reconcile activation outcomes submitted through external administrator portals for Electricity, Natural Gas, and Telecommunications services, ensuring timely resolution of rejections and minimizing lost Gross Sales
• Monitor of service activation customer requests submitted through the portals of the relevant administrators for Electricity, Natural Gas, and Telco services
• Manage of service activation rejections according to rules as defined by regulatory codes

Requirements:
• 2 years of previous experience in a customer service team or back office department at Energy or Telco industries
• Experienced user of CRM software and other customer support tools
• Excellent written and verbal communication skills
• Fluency in English, both oral and written
• Team spirited, organized, consistent, analytical thinking, and attention to detail
• Flexible on working in shifts, depending on business needs

Personal Skills

• Strong risk-awareness mindset with attention to financial exposure, fraud prevention, and revenue protection
• Process-oriented thinking with the ability to work within structured workflows while identifying automation and optimization opportunities
• Resilient and able to prioritize effectively under high volume environments
• High sense of ownership and accountability

Benefits:
• A competitive fixed salary package aligned with your experience and expectations
• Hybrid working model
• Private insurance, corporate benefits and perks
• Continuous training and professional development
• Excellent professional environment
• Modern and productive working facilities

Don’t miss the chance to join a Great Place to Work–Certified company that fosters a positive work environment and is proudly recognized as a Best Workplace for Women 2025. Embracing an employee-first culture, we put people at the heart of everything we do; an approach honored with a Silver Award for Employee-Centric Culture and a Silver Award for Best Onboarding Initiatives.

All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site volton.gr