Contracts and Vendor Management Specialist

Employment Type: Permanent
Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

IATA’s Vendor Management unit (part of the Information & Data (I&D) Division is responsible for managing all vendor‑related and contractual engagements with key IT suppliers across the organization. This includes ensuring that supplier relationships, contractual frameworks, and service delivery standards are aligned with IATA’s strategic and operational objectives.

In your role as a Vendor Management and Contracting Specialist, you will oversee the full contract lifecycle, including the preparation, negotiation, and execution of new agreements until successfully signed. The role also expands to the management of contract renewals, and contract amendments.

For the vendors under your portfolio, you shall also collaborate with I&D Support team in tracking vendor performance levels and SLAs as per agreement.

As part of your daily responsibilities, you will work closely with cross‑functional teams across IATA, particularly Legal, Procurement, the Project Managers, and relevant business units.

What your day would be like

In this role, you will play a key part in helping IATA build strong, transparent, and effective relationships with its I&D suppliers. Your work will ensure that agreements are well-managed, performance stays on track, and internal teams receive the support they need to operate smoothly.

Contract Lifecycle Management

1- Prepare, review, and coordinate new vendor agreements, ensuring all documents are accurate and aligned with business needs.
2- Support or lead negotiations with suppliers to secure clear, fair, and complete contract terms.
3- Follow agreements through the full approval chain until signature and ensure everything is properly stored and recorded.
4- Draft and process contract amendments when changes are required.

Vendor Performance Support

1-Work closely with the I&D Support team to monitor vendor performance against agreed SLAs and KPIs.
2- Help identify service gaps or areas needing attention and follow up with suppliers as needed.
3- Ensure vendors remain compliant with contractual obligations, required certifications and IATA’s standards

Collaboration & Engagement

1-Work closely with Legal, Procurement, Finance, Project Managers, and business units to support smooth contract and vendor-related workflows.
2- Coordinate internal approvals, risk assessments, and documentation needs.
3- Provide teams with contract insights, background details, and guidance when supplier questions arise.

Administrative, PTP & Governance Activities:

1- Maintain an organized and up-to-date library of contracts, amendments, and vendor-related documents.
2- Track upcoming contract expiry dates, initiate renewal discussions, and update agreements when needed.
3- Prepare PR executive summaries, submit PTP workflows, follow up with FP&A and approvers
4- Support audit requests, reporting needs, and internal governance activities.
5- Contribute ideas and improvements to strengthen vendor management processes and tools.

We would love to hear from you if you have:

Proven experience in Contract Management, with at least 3 years in IT-related contracts (Hosting, IT license agreements, IT Support, Software Development and Staff augmentation);

Proven experience in IT Vendor & Performance Management;

Familiarity in SAP PTP processes and Vendor Master Data and RFI/RFQ/RFP Procedures;

IT Buyer experience is a plus;

Contract Management Certification is a plus;

Excellent level of English (other languages: Arabic, Chinese, French, Spanish is a plus).

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!