Contracts Administrator – Spanish & Italian Speaking

JOIN OUR TEAM:
EQS Group is a leading international cloud software provider in the areas of compliance & ethics, data privacy, sustainability management, and investor relations. We help thousands of companies worldwide cultivate trust by simplifying the complexities of compliance, investor relations, and transparent communication with stakeholders.     Transparency is especially important to us. That is why we communicate all our commitments to sustainability, diversity, equality, and well-being on our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly.     The key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment.   

As Contracts Administrator you will be responsible for the operational execution of contracts and billing changes. You will work closely with Sales, Renewals, Finance, Legal, and Revenue Operations to ensure customer contracts are processed correctly, approvals are handled efficiently, and data remains clean across systems.

OUR CULTURE DRIVES OUR BENEFITS:
• You'reimportant. A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success. 
• Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!   
• Great atmosphere. Regular team events, parties, and a talented international team with a common goal that unites us all.  
• Be part of an exciting journey. Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions. 
• Work-life balance is a must. Work in a modern office, in the heart of Barcelona. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. We provide you with 24 days of paid vacation – because we also value your free time.
• Special Perks Just for You. We offer you other exciting benefits such as meal vouchers for your healthy breaksas well as corporate shopping benefits. 
• Health is a priority. We offer private health insurance, and you can also benefitfrom our corporate mental health counselling!

YOUR IMPACT:
In this role, you will: 
• Own contract administration and data accuracy across renewals, amendments, and post-sale customer change requests.
• Process and validate contract changes, including amendments, term changes, co-termination, entity updates, and pricing adjustments.
• Coordinate approval workflows for discounts, exceptions, and non-standard terms across Sales, Finance, and Legal.
• Ensure billing and invoicing readiness by validating tax treatment, VAT logic, payment terms, invoice schedules, and billing setup before invoicing occurs.
• Managing inbound operational requests such as purchase order updates, invoice contact changes, billing corrections, and contract terminations.
• Support pricing and commercial governance ,including CPI adjustments and pre-renewal quote readiness.
• Maintain high data quality standards in Salesforce and connected systems by identifying and correcting errors, duplicates, and misaligned product mappings.
• Partner with Revenue Operations and IT to identify process gaps, recommend workflow improvements, and support automation initiatives.
• Support reporting and forecasting by ensuring contract data accurately reflects commercial reality and underpins ARR, churn, and renewal projections.

Your work will reduce operational friction, billing disputes, and renewal risk while improving speed, accuracy, and trust across the customer lifecycle.

THIS IS YOU:
What You Know 

• 1 to 4 years of experience in contract administration, deal desk, customer operations, or commercial operations within a SaaS or subscription-based environment.
• Working knowledge of SaaS contracts, renewals, amendments, pricing structures, and billing mechanics.
• Hands-on experience working in Salesforce or a similar CRM with contract, order form, and account data.
• Fluency in English, Italian, and Spanish (C1/C2) 
• Familiarity with approval workflows, discount governance, and legal exception handling.
• Experience working cross-functionally with Finance, Legal, Sales, and Revenue Operations.

How You Operate 

• Detail-oriented and highly structured, with a strong focus on accuracy.
• Process-driven, with an interest in standardization and continuous improvement.
• Calm and methodical when managing high volumes and competing priorities.
• Comfortable working with defined SLAs, queues, and operational metrics.
• Curious about automation and AI as tools to reduce manual effort and error rates.

How You Collaborate 

• Partner closely with Renewals Specialists, enabling them to focus on customer conversations while you manage contract execution and accuracy.
• Work daily with Sales and Finance to resolve contract, billing, and pricing questions.
• Coordinate with Legal on non-standard terms, approvals, and escalations.
• Collaborate with Revenue Operations and IT on data standards, reporting accuracy, and workflow optimization.
• Communicate clearly and proactively to prevent downstream issues before they impact customers.