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Contract Specialist

Higherlogic

US-Remote Remote permanent

Posted: April 3, 2026

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Quick Summary

This Contract Specialist role involves managing customer interactions and tracking engagement metrics in a cloud-based platform.

Job Description

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.

The Contract Specialist at Higher Logic, is responsible for managing the company's customer and vendor agreements. In addition, the role is responsible for compliance with legal standards and company policies, assisting in drafting and reviewing contracts, and providing administrative support to the legal department.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Drafting and Reviewing Contracts: Assist in the preparation, review, and negotiation of various types of contracts, including NDAs, Master Services Agreements, Statements of Work, etc.

• Vendor Management: Coordinate and manage vendor management process, including identification of potential risks in agreements, RFPs, and maintenance of vendor management system.

• Contract Lifecycle Management: Maintain and update contract management system, ensuring all contracts are properly stored, tracked, and relevant metadata is accessible by the organization.

• Legal Research: Conduct legal research and prepare summaries on relevant laws, regulations, and industry standards to support contract negotiations and compliance efforts.

• Administrative Support: Provide administrative support to the legal team, including scheduling meetings, preparing reports, and maintaining legal files and records. Act as a point of contact for internal departments and external parties regarding contract-related inquiries and issues.

• Training and Guidance: Assist in training staff on contract policies and procedures and provide guidance on contract-related matters.

• Conduct all business in accordance with Higher Logic policies and procedures.

• All other duties as assigned

KNOWLEDGE AND ABILITIES REQUIRED:

• Contract Law Knowledge: Strong understanding of contract law, legal terminology, and principles.

• Negotiation Skills: Proven ability to negotiate contract terms effectively, ensuring favorable outcomes for the company.

• Attention to Detail: High level of accuracy and attention to detail in reviewing and drafting contracts.

• Organizational Skills: Excellent organizational and time-management skills to handle multiple contracts and deadlines simultaneously.

• Communication Skills: Strong written and verbal communication skills to interact with internal teams, vendors, and clients.

• Analytical Skills: Ability to analyze contract terms and conditions to identify potential risks and provide recommendations.

• Problem-Solving Skills: Proactive approach to identifying and resolving contract-related issues.

• Team Collaboration: Ability to work independently and collaboratively within a team environment.

• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and contract management software (e.g., DocuSign, Ironclad,), Torii, Salesforce, etc.

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You’ll earn:

• Competitive compensation.

• Comprehensive health benefits package.

• 401(k) plan with employer match.

• Healthcare and dependent-care flexible spending account.

• Company short-term and long-term disability insurance.

• Company culture that recognizes its employees.

• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.

• Significant advancement opportunities for outstanding performers.

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