Contract Operations Manager

Department: Operations

Job type: Full Time, Exempt

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

Job Summary

We are seeking a highly organized, detail-oriented Contract Operations Manager to support and independently run the day-to-day execution of our contracting workflows. This role is ideal for someone who is comfortable owning operational processes, managing volume, and exercising judgment within established guidelines.

This role works closely with Sales, Client Services, Legal, and the Contracting team to ensure contracts move efficiently through the early contracting process.

Duties/ Responsibilities:

1. Contracting Execution

• Independently create initial Statements of Work (SOWs) based on approved templates and requested inputs

• Review SOWs for completeness, accuracy, and alignment with deal terms prior to internal approval

• Manage SOW revisions, including campaign flight date changes and other routine-to-moderate updates, escalating exceptions as needed

• Send approved SOWs to Sales Leads or Clients as appropriate

2. Systems & Pipeline Management

• Maintain accurate and timely updates within the HubSpot contracting request ticket pipeline, including early and late-stage statuses

• Ensure HubSpot deal data (deal value, products, guarantees, key terms) matches the requested contracts

• Monitor contracting pipeline health, flagging risks, delays, or inconsistencies

• Ensure executed contracts and related documentation are properly stored and named in Box according to established naming conventions

3. Cross- Functional Coordination

• Serve as a day-to-day point of contact for Sales and Client Services on early- stage contracting-related questions and requests

• Clearly communicate contract status, next steps, and required actions to applicable Sales, Client Services, or Legal team members.

• Apply sound judgment to determine when escalation or additional approvals are needed

4. Operational Support

• Assist with contract-related reporting, audits, or process documentation as needed.

• Help maintain organization and responsiveness within the contracting inbox, escalating where needed

Experience:

• 5+ years of experience in operations, contracting support, sales operations, program coordination, or a related role

• Strong administrative and organizational skills with exceptional attention to detail

• Ability to manage a high volume of concurrent requests and deadlines independently

• Comfort working cross-functionally and navigating approvals without direct authority

• Experience working in CRM and ticketing systems (HubSpot preferred)

Preferred

• Exposure to business contracts, SOWs, IOs, or sales contracting/deal desk workflows

• Experience working in CLM systems (Summize preferred)

• Familiarity with document management tools such as Box

• Experience supporting Sales or Legal-adjacent processes

The base salary range for this role is $85,000- $95,000

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Benefits:

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months)
Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
401(k): Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.