Contract Manager Italy

DATA4'S MISSION

DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient and sustainable data center campuses underpins our customers’ digital growth in Europe.

DATA4 Group finances, designs, constructs and operates its own data centers. Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions.

DATA4 VALUES

At DATA4 we are driven by our values. These are the core of everything we do – from the proactivity we show in delivering great outcomes for our clients, to the responsibility we show as a key contributor to the digital economy. Our three values are:

To be entrepreneurial – we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility

To always take responsibility – for our impact on the people we work with, the society we are part of, and the environment in which we operate

To constantly be adaptable – our business is designed to adapt, answering not only today’s challenges, but also anticipating what’s coming next.

ABOUT THE ROLE

The Operations Contract Manager is responsible for monitoring and managing contractual relationships with OEM (Original Equipment Manufacturer) subcontractors. Working closely with Operations teams, VCM, and the Group Procurement Manager, they coordinate and oversee the performance of critical OEM suppliers.

They also support the Operations Quality Manager in achieving quality objectives related to the technical performance of critical OEMs, in line with DATA4 policies.

The Operations Contract Manager manages performance indicators and contributes to defining the maintenance strategy together with the Operations teams. The Operations Contract Manager reports directly to the OPS Director.

RESPONSIBILITIES

Implementation of the OEM Maintenance Policy

Implement and roll out the OEM maintenance policy in line with the Group strategy

Coordinate and supervise critical OEM suppliers

Ensure performance execution aligns with Group strategy, in collaboration with Data4 Facility Managers, the VCM team, and the Group Procurement Manager

Support the planning of critical maintenance activities

Monitor technical performance indicators and assess service quality

Coordinate the technical resources required to achieve quality objectives and propose continuous improvement plans, as well as preventive and corrective actions

OEM Quality and Performance Management

Monitor performance indicators and contract execution quality

Prepare annual contract performance reviews with suppliers, in collaboration with the Group Procurement Manager

Participate in the ongoing evaluation of OEMs regarding health and safety at work, in collaboration with the Italy HSE Manager

Application of Certification Policies

Prepare, together with suppliers, the documentation required for mandatory DATA4 certifications (ISAE, PCI-DSS, ISO, etc.)

Cost and Process Optimization

Analyze contract-related budgets and propose optimization actions

Identify cost-reduction opportunities without compromising service quality

Risk Management

Anticipate and manage risks related to suppliers and contractual non-compliance

Ensure continuity of critical services in the event of OEM issues

Define and maintain emergency plans and crisis management processes

Operational Feedback Management

Collect operational feedback by OEM and equipment type

Share operational feedback with the Group Procurement Manager

Cross-Functional Collaboration

Work closely with technical teams

Participate in strategic meetings to ensure alignment between Operations and Construction

Contribute to defining policies on critical equipment obsolescence and critical spare parts management, in collaboration with the Logistics Manager

RESPONSIBILITES IN TERMS OF IMS CERTIFICATIONS

Respect and enforce certification policies in terms of:

H&S: Respect and enforce health and safety rules.

Environment: Respect and enforce environmental policies.

Information security: Respect and enforce information security policies

Energy: Respect and enforce the policy of reducing energy consumption.

REQUIREMENTS

Education and experience

Significant experience in environments where service continuity is critical

Technical skills suitable for managing multiple operational areas

Excellent command of the English language

Technical skills

Knowledge of electrical systems, HVAC, IT networks, physical security, and surveillance

Ability to manage long-term relationships with suppliers and service providers

Ability to coordinate and manage root cause analyses in the event of incidents

Ability to understand customer needs and constraints

Ability to communicate effectively in English

Behavioral skills

Versatility and open-mindedness

Strong and efficient reporting skills

Excellent communication skills with strategic clients

Strong sense of rigor and method

Strong team spirit