Contract Front Desk and Office Operations Assistant

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

The Front Desk & Office Operations Assistant supports the daily operations of our Raleigh office by managing front desk coverage, office supplies and routine operational requests. This role helps ensure a welcoming, organized and well-run office environment while supporting employee experience initiatives.

This position is ideal for someone who enjoys organization, consistency, being a go-to support resource and who can quickly learn new systems and tools.

*Please note that this is a contract position, with an initial length of 12 months*

What You'll Own:
• Responsibilities include, but are not limited to:

Front Desk & Office Support
• Manage daily front desk coverage
• Greet employees, visitors and vendors
• Maintain a professional, welcoming office environment
• Coordinate meeting room logistics and assist with basic office needs

Supplies & Inventory
• Order and restock office supplies, snacks and kitchen items
• Track inventory levels and flag restocking needs
• Coordinate deliveries and resolve vendor issues as needed

Office Requests & Systems
• Provides support on assigned ServiceNow tasks
• Support employee life-events, shipments and new hire logistics
• Assist with office access requests, parking coordination and attendance tracking
• Keeping office documentation and company information up to date

Event & Experience Support
• Assist with office events, including setup, catering coordination and breakdown
• Support RSVPs, surveys and basic event communications

What You'll Need to Succeed:
• Highly organized with exceptional attention to detail
• Comfortable working across multiple tools, platforms, and systems
• Demonstrates the ability to quickly learn and adapt to new software and processes
• Clear, concise and professional communicator
• Service-oriented mindset with a proactive approach to problem-solving

Tools You’ll Use
• Experience with or willingness to learn:
• ServiceNow
• Confluence Cloud
• Slack
• Google Workspace
• Excel
• Canva (nice to have)

What Sets Us Apart:
• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!
• SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

The hourly rate for this role is between $20-24/hr. The actual pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The pay range is subject to change and may be modified in the future.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.