Continuous Improvement Analyst (CI Analyst) – Learning Managed Service

KPMG has been appointed as the learning services partner to The Skills Academy - an exciting and innovative approach to skills development for the WA public sector workforce. This one sector approach to learning will deliver a comprehensive suite of courses via a new intuitive and modern technology platform to more than 35,000 staff across 56 participating agencies. 

Developed in partnership with more than 150 subject matter experts from across the WA public sector, 120 courses will be designed specifically for the WA public sector context. Courses will cover a wide range of skills and foundational knowledge required of a modern public sector workforce.

Your opportunity

To identify, define, and document business needs, user requirements, and process improvements for the implementation, enhancement, and ongoing operation of the Learning Managed Service (LMS). The CI Analyst supports the Learning Services to improve delivery of services by streamlining processes and capturing platform requirements and translating them into functional solutions. Please note this is a 12-month fixed term contract. 

Key Responsibilities: 

• Engage with client stakeholders, facilitators, and end users to identify opportunities for improvement and elicit business and system requirements. 

• Document current-state and future-state learning service processes (e.g., course delivery, scheduling, enrolment, feedback collection). 

• Translate business needs into user stories, functional specifications, and use cases for LMS technology and service delivery teams. 

• Support the technical team with configuration and customisation of the LMS platform based on business needs. 

• Assist in UAT (User Acceptance Testing) and quality assurance of LMS components. 

• Identify opportunities for process automation and continuous improvement. 

• Maintain traceability between business requirements and implemented solutions. 

• Support reporting and analytics needs (e.g., learning outcomes, participation metrics). 

Key Skills and Experience: 

• Demonstrated experience identifying, analysing, and implementing process improvements across operational or service environments. 

• Ability to document current‑state and future‑state processes, including end‑to‑end workflows.  

• Practical understanding of continuous improvement methodologies such as Lean, process optimisation, or structured CI frameworks.  

• Experience identifying inefficiencies, gaps, or automation opportunities using data and stakeholder feedback. 

• Ability to translate business problems into clear requirements, user stories, or functional specifications. 

• Clear written and verbal communication, particularly documenting processes, recommendations, and outcomes. 

Desirable 

• Formal exposure to Lean, ITIL, or structured CI frameworks.  

• Experience working within service management or managed service environments. 

• Experience supporting change adoption, including training, communications, or stakeholder readiness. 

• Exposure to internal controls, compliance, or regulated environments, where improvements must be documented and auditable.  

• Experience maintaining improvement artefacts, documentation, or evidence for governance purposes. 

 

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. 

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team.

At KPMG every career is different, and we look forward to seeing how you grow with us.

KPMG Australia: grow with us!