Continual Improvement Manager

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.

Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career

Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current team is approximately 20 strong and offers prospective candidates with the opportunity for unparalleled recognition, skills exposure and enhancements, and career development, across multiple business areas. 

Key Responsibilities:

• Manage the day‑to‑day operation of the Continual Improvement capability, ensuring improvements are identified, prioritised, and delivered effectively across all suppliers and internal teams.
• Act as the primary driver of improvement activity, working under the direction of the Continual Improvement Lead to execute the CI roadmap and uplift organisational maturity.
• Champion a culture of service evolution, innovation, and best practice across the SIAM ecosystem.
• Analyse services, processes, performance data, and customer feedback to identify opportunities that enhance efficiency, quality, reliability, and user experience.
• Lead the full lifecycle of improvement initiatives — from discovery and scoping through to implementation, embedding, and benefits realisation.
• Conduct root cause analysis to address systemic issues and drive sustainable corrective actions.
• Ensure improvements align with customer priorities and deliver measurable outcomes.
• Build strong working relationships with service owners, delivery teams, business stakeholders, and third‑party suppliers to ensure improvement initiatives are understood, supported, and embedded.
• Facilitate cross‑supplier workshops, reviews, and governance forums to drive alignment and shared ownership of improvement outcomes.
• Influence stakeholders at all levels through clear communication, data‑driven insights, and compelling recommendations.
• Maintain and evolve Continual Improvement processes, policies, and operating procedures, ensuring they remain aligned to ITILv4 and SIAM principles.
• Ensure improvement activities follow agreed governance models and support safe, effective implementation of change.
• Promote consistent use of improvement methodologies and ensure high‑quality execution across all initiatives.
• Oversee the tracking and reporting of improvement initiatives, ensuring progress, risks, dependencies, and outcomes are clearly understood and communicated.
• Produce high‑quality reports, dashboards, and presentations for senior stakeholders, demonstrating value delivered and highlighting future opportunities.
• Maintain accurate records and artefacts that evidence improvement activity and support decision‑making.
• Identify and manage risks associated with improvement initiatives, ensuring appropriate mitigation and escalation.
• Feed lessons learned from incidents, changes, and problems into the improvement pipeline to drive proactive service evolution.
• Support service continuity considerations for critical services where improvements may have operational impact.
• Promote a culture of continuous learning, innovation, and service excellence across the SIAM ecosystem.
• Mentor colleagues and suppliers in the use of improvement tools, techniques, and best practice.
• Lead internal communications that raise awareness of improvement initiatives and celebrate success.

• ITIL4 Foundation is desired.
• Proven experience in continual improvement, process improvement, or a similar role.
• Knowledge of continuous improvement methodologies such as Lean, Six Sigma, or Kaizen is desired.
• Strong understanding of ITIL framework and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Certification in Lean Six Sigma or similar is a plus.

Netcompany Academy

Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine-tune your strategic acumen. 

As you progress through the content, you’ll naturally take on more responsibility and network with your peers.

Essentials

• Must be willing to do UK based travel for projects.
• Must have the right to work in the UK
• Must be able to attain a UK Security Clearance

Benefits include

• 25 days’ holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Company information

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us.  We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.

If you need any reasonable adjustments or extra support during the recruitment process, please contact us at [email protected].

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