Contested Litigation Supervisor

About the Role

We’re looking for a seasoned Contested Litigation Supervisor to lead and elevate the daily operations of our contested foreclosure, eviction, and litigation support teams. This is a high‑impact role for a strategic, solutions‑driven leader who thrives in a fast‑paced legal environment and is passionate about accuracy, compliance, and exceptional client service.

As the department’s escalation expert and operational anchor, you’ll guide a talented team of paralegals, legal assistants, and support staff while shaping processes, strengthening quality, and driving continuous improvement across the organization.

What You’ll Do

Oversee day‑to‑day operations for the contested litigation department

Act as the primary escalation point for clients, attorneys, and internal teams

Review and assess new referrals and escalated matters with strong due‑diligence judgment

Build, update, and enforce departmental procedures aligned with client, regulatory, and industry changes

Manage staffing, workload distribution, and resource planning to meet strict deadlines

Monitor KPIs, quality metrics, and client scorecard performance to ensure excellence

Conduct quality reviews and implement corrective or preventive actions

Train, mentor, and evaluate Supervisors and team members to support growth and accountability

Lead process improvement, automation, and efficiency initiatives

Represent the department in client meetings, audits, and leadership discussions

Partner with HR and Senior Management on hiring, performance management, and workforce planning

Lead or support cross‑functional projects and strategic initiatives

What You Bring

Bachelor’s degree or equivalent experience

7+ years of foreclosure and/or litigation support experience

5+ years of supervisory or management experience in a legal or high‑volume operational environment

Deep understanding of litigation workflows, court timelines, and compliance requirements

Demonstrated success leading teams in fast‑paced, deadline‑driven settings

Experience with client scorecards, quality assurance, and regulatory compliance

Strong analytical skills with the ability to interpret metrics and optimize workflows

Exceptional communication, problem‑solving, and relationship‑building abilities

Highly organized, detail‑focused, and committed to accuracy

Proficiency in Microsoft Office; experience with Perfect Practice or similar systems is a plus

Why Join Us

You’ll step into a key leadership role within a department that values collaboration, accountability, and continuous improvement. If you’re a proactive leader who enjoys building strong teams, refining processes, and driving operational excellence, you’ll have the opportunity to make a meaningful and visible impact.