Content Writer

Job Title: Content Writer

Team: Support Operations

Location: Remote / Hybrid

Reports to: Enablement Manager / Head of Support

About Nas.io

Nas.io helps business owners and entrepreneurs build thriving online communities. We’re building the tools and support systems that empower people to connect, grow, and build sustainable businesses. As we scale, we’re looking for a versatile and driven individual to join our team and play a key role in automation, AI improvements, and support enablement.

Role Overview

We’re looking for a Content Writer to support Support Enablement by creating, maintaining, and improving user-facing content that helps customers understand our product and succeed with it.

This role works closely with the Enablement Manager and cross-functional teams to identify content gaps, gather requirements, and translate product knowledge into clear, practical resources. You’ll play a key role in executing enablement priorities, improving clarity, and keeping our customer-facing materials accurate and easy to use.

Key Responsibilities

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Create and maintain help articles, guides, and visual assets that explain product features and workflows clearly

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Support ongoing audits of existing help content to identify gaps, outdated information, and areas of confusion

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Proactively gather input from Sales, Customer Success, and Onboarding teams to understand recurring questions and friction points

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Surface content needs, patterns, and recommendations to the Enablement Manager for prioritization

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Recommend appropriate content formats (e.g. help article, infographic, internal escalation, or routing to Marketing/Education) based on user needs

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Design simple, easy-to-understand infographics and visual aids to support written content

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Ensure content is accurate, consistent, and aligned with product behavior

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Know when to resolve content issues independently and when to escalate product or messaging concerns

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Continuously build product knowledge by exploring the platform and reviewing real user scenarios

Core Competencies

1. Clear, Practical Content Execution

Ability to turn product and process information into clear, structured, user-friendly content.

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Writing actionable help articles

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Structuring content for scanning and comprehension

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Using simple language and clear examples

2. Stakeholder Collaboration & Input Gathering

Ability to work with multiple teams to collect inputs and keep content aligned.

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Proactively reaching out to stakeholders

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Clarifying vague or conflicting requirements

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Summarizing inputs clearly for decision-making

3. Judgment & Escalation Awareness

Ability to solve content problems independently while knowing when to escalate.

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Identifying content vs product issues

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Escalating unclear or high-risk topics appropriately

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Avoiding unnecessary dependency while staying aligned

4. Visual Clarity & Design Simplicity

Ability to create visuals that prioritize understanding over aesthetics.

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Designing simple infographics and diagrams

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Supporting written content with visuals

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Keeping layouts clean and easy to follow

5. Ownership & Self-Starting Behavior

Ability to take responsibility for execution and continuously improve content quality.

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Actively learning the product beyond provided documentation

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Spotting gaps or inconsistencies independently

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Following through on improvements without constant direction

Nice to Have

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Experience writing help center or support enablement content

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Familiarity with SaaS products or digital tools

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Interest in customer education, onboarding, or support operations