Content Strategy Analyst/Technical Writer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Content Strategy Analyst/Technical Writer

Summary
Content Strategy and Development (CS&D) provides the technical and
operational information that customers and stakeholders need to do
business with Mastercard. CS&D is committed to driving the business goals
of Mastercard by maximizing the impact of content. We foster solutions to
provide the right content, to the right stakeholders, in the right format, at the
right time. We accomplish this goal by collaborating with business partners
to understand customer needs and deliver timely, high-quality information in
a wide range of media and languages.

Overview:
This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.

Role:
• Work with cross-functional teams and multiple Business/Product Owners to create content in accordance with the CS&D writing standards
• Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including web and mobile
• Provide excellent customer service to our business partners and customers
• Author in XML or markdown for content creation and editing
• Use screen capture and graphic tools to add visuals to your document
• Publish technical content to multiple platforms and output types, such as PDF, HTML, Wiki, and online help file generation

All about you:
• Strong organizational and time management skills
• Strong written and verbal communication skills
• Willingness to learn new technology programs and processes to understand complex information and translate into user friendly content
• Experience with Project Management and an understanding of Agile and Waterfall methodologies.
• Ability to identify the need for graphics and process flows to improve content
• Experience with content management systems (CMS) and authoring tools, such as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code
• Understanding of API and DITA/XML, including best practices with markups, tags, entitlements, and topic types
• Experience with creating and maintaining documentation using a ‘docs as code’ approach is a plus
• Experience with Software Development Life Cycle (SDLC) and Documentation Development Life Cycle (DDLC) process.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.