Content Specialist

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

Content Specialist

We are looking for a Content Specialist to join our Product Education team! Content Specialists interact with Product Support, Customer Success, Implementation, Product, and Product Marketing teams at CreatorIQ to create and centralize documentation that educates internal teams and customers alike. The role is also tasked with keeping our documentation up to date and relevant as our products and industry best practices continue to evolve.

Location: Warsaw, Poland (Remote)

Working Hours: 6pm–2am CET, Monday–Friday

In this role, you’ll get to:

• Collaborate with Product Support, Customer Success, Implementation, Product, Product Marketing and additional relevant stakeholders to publish public-facing technical resources that help facilitate new launches and drive self-service behavior across our Brand and Creator Help Centers

• Maintain product proficiency and partner with internal subject matter experts (SMEs) to develop, gather, and disseminate product documentation through the appropriate format and communication channels

• Assist in the strategic organization of external and internal knowledge to ensure searchability and adoption

• Audit the currently existing documentation on a regular basis

• Help track down knowledge silos and update our product documentation accordingly

• Collect documentation feedback and requests from customer-facing teams

• Manage a backlog of knowledge management projects in Notion

• Partner with Product Education Managers to prioritize most impactful documentation efforts

• Identify opportunities for improving and scaling internal knowledge management operations

Who you are and what you’ll need for this position:

• Bachelor’s degree in Communications, Marketing, Digital Media, or a related field is preferred.

• Minimum of 1 year of experience working in the software industry.

• Exceptional written, verbal, and visual communication skills.

• Ability to work, plan, organize and prioritize collaboratively in a fast-paced and dynamic environment.

• Experience with ZenDesk Guide and HTML.

• Aptitude in understanding and discussing technical information with people of diverse occupational backgrounds (i.e. from Sales to Software Development).

• Strong understanding of how to translate complex technical knowledge into layman’s terms across both verbal and written formats.

• Ability to effectively break down information into digestible components with intuitive hierarchy and can write documentation that is modern, flows logically, and communicates its main points clearly.

• Familiarity with the digital content creation and influencer industry is a plus.

This is a challenging yet rewarding opportunity for someone passionate about technology, training, and client success. If you are a self-motivated individual with excellent communication skills and a strong desire to help clients succeed, we encourage you to apply.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us:

• People: work with talented, collaborative, and friendly people who love what they do.

• Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.

• Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!

• Work/life harmony: 26 days vacation, floating and set holidays, wellness allowance, and paid parental leave.

• Medical insurance, life insurance, and business travel insurance

• Stock options as part of our equity-sharing program.

• Comprehensive perks program providing stipends for cell phone and internet, home office setup, mental wellness, professional development and tuition reimbursement, plus occasional company-funded meal opportunities throughout the year.

Who we are:

CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, benefits, and beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.