Content Moderator (For Pooling)

Confidential

Pasig, PH, Metro Manila permanent

Posted: January 30, 2026

Job Description

ECAM is looking for talented individuals like you!

You must have an eye for detail and a passion for customer service.

ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

Check Emails for assignments

Work Monitoring incidents based upon location

Respond to any necessary emails

Gather details for requests during your assigned email hour

Answer all calls during your assigned phone hour

Enter requests into Queue Systems (Airtable/Stealth Hub)

Review, download, and send assigned requests

Communicate with Account Executive/Customer Success Manager/Clients when necessary

Inform IT of issues related to cameras/recordings by creating tickets when necessary

Send final investigation details to Client

Job Requirements:

Ability to maintain the highest level of confidentiality

Is familiar with working the third shift as this department is 24/7

Amenable to working in the office as this is a work-on-site setup for select locations

Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.

Ability to work closely with others

Computer literate and excellent knowledge of video software

Ability to follow written and oral instructions

Adequate spelling and grammatical skills

Ability to learn new software and procedures quickly

Ability to compose detailed incident reports

Ability to manage time and to multitask in a fast-paced environment

Ability to communicate with clients, Stealth staff, and law enforcement

Self-motivated

Must be able to pass a background check

Qualifications:

High school diploma or equivalent required.

Previous experience in a customer service or related role preferred

Proficiency in Microsoft Outlook required

Video editing experience preferred

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.

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