Content Manager – Training and Software Documentation Amplitude

SBS works with more than 1,500 banks, building societies and specialized finance providers across more than eighty countries worldwide. We help them to develop, deliver and operationalise their digital transformation strategies. We are a recognized software vendor providing Core Banking solutions to leading financial institutions worldwide.

As part of the initiative to improve the management of the documentation content for our banking software, Amplitude. This position aims to define a comprehensive approach to managing our documentation assets and to ensure their ongoing oversight.

The Content Manager is responsible for:

• Designing, structuring, and updating training and documentation content related to our software.
• Playing a key role in transferring knowledge to both internal and external users, ensuring the quality, clarity, and consistency of all materials.
• Managing a team of two documentation specialists.
• Reporting to the Product Expertise team.
• Overseeing the management of Product reference materials.

Documentation

• Write and maintain up-to-date functional and technical documentation for the software.
• Organize content in an accessible and intuitive documentation database.
• Ensure consistency between product updates and associated documents.
• Collaborate with product and development teams to gather necessary information.

Training

• Update and evolve the training catalog based on new features/offers of the Amplitude product, in line with market launches.
• Define the e-learning strategy, including roadmap management and the associated business plan.
• Assist teams in designing and structuring training paths (e-learning, in-person, video tutorials, etc.).
• Collaborate with business and technical experts to identify training needs.
• Implement tools to monitor and manage the design/maintenance of content, taking into account feedback from learners.

Tools and Accessibility

• Ensure that educational materials are accessible and organized around a knowledge base.
• Integrate content into AI technologies and participate in related initiatives.

Reference Materials

• Inventory and document all reference materials (functional and configuration) and define or update the update procedure (including RACI, frequency, and tools).
• Ensure reference materials are updated and consistent according to the defined procedure, aligned with Product releases (mappings, configuration references).
• Evaluate the relevance of tools used for maintaining reference materials and propose improvements as needed.

Key Skills

• Strong organizational skills, autonomy, rigor, and collaborative spirit.
• Proven experience in team/project management.
• Ability to simplify technical topics for various audiences.
• Confirmed experience in writing educational and/or technical content.
• Excellent writing skills in French (and in English if necessary).

Additional Assets

• Good knowledge of banking processes: account management, loans, payments, risk, compliance, reporting.
• Familiarity with the Amplitude product catalog.
• Proficiency with content management tools (LMS, CMS, collaborative tools).