Content Innovation Expert

Frost & Sullivan, the Growth Pipeline Company, has spent more than 60 years partnering with clients to develop transformational growth strategies by focusing on innovation and growth opportunities driven by disruptive technologies, mega trends, emerging markets and new business models. Today, more than ever before, companies must innovate, not only to survive, but to thrive in the future. Our Growth Pipeline Management (GPM) system supports clients by identifying and evaluating new growth opportunities and serves as the foundation for continuous growth. This is your opportunity to be part of a revolutionary global team that truly inspires positive global changes.

Learn more about Frost & Sullivan: http://tinyurl.com/Frost-Sullivan-overview

About the Role

The global economy is being transformed around more powerful customer experiences. The companies that win in this new environment are going to be the ones that understand the customer experience the best. In order to tell the customer experience, one must have a deep understanding of the customer journey.

Reporting to the Vice President, Customer Experience, this exciting role encompasses the design and creation of powerful narratives on key sectors targeted toward clients. The position is responsible for developing content for a sector/sectors that will leverage inputs from a global team of Analysts and Consultants across Frost & Sullivan’s operations. Content created will then be leveraged for targeted marketing campaigns, social media, and account-based marketing. You will be required to demonstrate strong writing, analytical and stakeholder management skills.

Responsibilities

Create powerful narratives by sector/sectors to enable effective marketing communication

Coordinate with multiple stakeholders to secure relevant information sufficient for creating these narratives

Manage key stakeholders by sector/practice area to ensure expectations are met/exceeded, timelines are met

Develop excellent quality content

Work with a global team of experts who will be collaborating together to create a very powerful customer experience over time, over channels, and through all types of perspectives.

Required Competencies

We’re looking for candidates who -

Are motivated individuals with excellent communication & writing skills

Are exceptional marketing and customer experience executives

Are keen to pursue a career in communications and customer experience

Have the ability to tell an engaging story about the disruption, collapse and transformation of any industry

Have an in-depth understanding of what the customer journey and the customer value chain mean

Have expertise in understanding the role of public relations, press releases, email, website, social media, and other marketing assets to tell the story

Have prior experience in marcomm, journalism, internal/marketing communications within the research or consulting industry

Have a post-graduate in journalism or communications with at least 7-10 yearsof experience. A Degree in Visual Communication, Literature, or Journalism background

Have prior knowledge of handling content for public relations, press releases, email, website, social media, and other channels to tell the story

Are Proficient in MS Office – Word and Excel

Are Well-organised and detail-oriented

Take ownership to work independently with remote supervision

Can multitask and meet tight deadlines

Are disciplined and adhere to high-quality standards

A strategic thinker understands how operational activities are vital in supporting the overall strategy of the business

You need to be

Wildly curious and entrepreneurial

Committed to customer success

A self-starter invested in your future

A persuasive communicator

Deeply Analytical

Excited about Disruptive Trends

Benefits

A friendly work environment with an ‘open door’ policy

A strong career path with growth opportunities.

Be part of a global team that strives for excellence and fosters an Olympic spirit

Feed your intellectual curiosity by collaborating across all levels of the company across the globe

Global Recognition - President’s Club & Chairman’s Club Awards

Continuous learning and coaching

Flexible work policy

Attractive Medical and Accident insurance

About Frost & Sullivan

Frost & Sullivan, the Growth Pipeline Company, has spent more than 60 years partnering with clients to develop transformational growth strategies by focusing on innovation and growth opportunities driven by disruptive technologies, mega trends, emerging markets and new business models. Today, more than ever before, companies must innovate, not only to survive, but thrive in the future. Our Growth Pipeline Management (GPM) system supports clients by identifying and evaluating new growth opportunities and serves as the foundation for continuous growth. This is your opportunity to be part of a revolutionary global team that truly inspires positive global changes. Learn more about Frost & Sullivan: http://tinyurl.com/Frost-Sullivan-overview

Frost & Sullivan is committed to a work environment free of all forms of discrimination. Frost & Sullivan recruits and hires without regard to race, color, religion, gender, marital status, age, disability, national origin, veteran status, or sexual orientation. If you want to find out more about Frost & Sullivan, please visit our website www.frost.com