Contact Centre Engineer (NICE CXone)

Natilik is a Global Technology Solutions Partner.

Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on.

There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.

The Role

As Contact Centre Engineer, you will play a pivotal role in supporting our Professional Service function. You will engage early with clients to design and scope solutions through consultancy-led requirements capture. As the engagement transitions to our projects team, you will maintain oversight, contributing heavily to low-level design and providing ongoing quality assurance throughout the project lifecycle to ensure the delivery aligns with defined outcomes and best practices.

Working as part of a virtual project team the Engineer will be responsible for the design and technical assurance of the entire implementation life cycle to deliver the agreed solution seamlessly. This may include design, configuration, commissioning testing, sign off and final handover both with the client and internally.