Contact Centre Advisor

Slicker Recycling is the market leader in sustainable resource solutions. We are committed to the circular economy through excelling in used lubricating oil collections, re-refining and a range of sustainable waste management services.

Our team of over 200 colleagues manage a vast fleet of specialist collection vehicles, serving thousands of customers across diverse industry sectors with services that reduce carbon footprint, uphold compliance, and enable a truly circular approach to waste resources.

At Slicker, we know that our success is down to our exceptional colleagues, and we recognise this through our colleague compensation, benefits and investment in learning and development. We are an accredited Living Wage Employer as certified by the Living Wage Foundation, which means we have a commitment to fair pay and our annual pay increases are linked to the cost of living. This isn’t the only benefit, being part of Team Slicker also means you benefit from:

Funded Healthcare cashback plan

Perkbox employee discounts

Death in Service Insurance

Regular company social events

Company pension

Salary Sacrifice schemes including Cyclescheme

On-site parking

Being part of a sustainability focussed business

With a Net Promoter Score of 68 on our recent colleague survey, we know we’re doing something right! So why not read on for the role details or click here to learn more about Slicker Recycling. 

We are currently looking for a proactive, motivated Contact Centre Advisor to join our fast‑paced Commercial team. If you love speaking with customers, thrive in a target‑driven environment, and want to be part of a supportive team that genuinely enjoys what they do, this could be the perfect opportunity for you.

Job Purpose 

As a Contact Centre Advisor, you will play a key role in delivering exceptional customer service and supporting the business in generating and managing sales relating to collections. You’ll handle both inbound and outbound calls, manage customer queries, maintain accurate customer records, and contribute to wider commercial activities. This role is ideal for someone who enjoys variety, teamwork, and building strong customer relationships.

Main Tasks and Responsibilities 

Handling inbound and outbound calls relating to Slicker collections and services

Responding promptly to customer emails and website chat enquiries

Resolving customer queries and escalating where necessary

Supporting sales through cross‑selling and up‑selling opportunities

Maintaining and updating the customer database accurately

Providing general administrative support across Commercial departments

Supporting marketing campaigns through outbound calling projects

Sharing customer and competitor insights with the National Service Delivery Manager

Living and promoting Slicker’s workplace values every day , “People rarely succeed unless they have Fun in what they are doing.”

Key Skills and Experience 

Minimum of 4 GCSEs at Grade C / 4 or above

Experience in an office or customer‑facing environment

Experience working in a fast‑paced sales or service role

Excellent communication skills – written and verbal

Strong attention to detail and accuracy

Organised, methodical, and able to manage your own workload

Proficient in Microsoft Office

A great team player who builds positive relationships

Proactive, resilient and solutions‑focused

Confident communicator with a positive approach

Someone who enjoys contributing to a fun and supportive team culture

Hours of work

40 hours per week - 8:30am - 5:00pm

Monday to Friday

No weekends

Values

The successful candidate will have the ability to demonstrate, understand and apply our workplace values. These are embedded into our business and applicants must evidence their values as part of the application process.

Smart – keep it simple and keep doing it better

Honest – be straight with each other and give feedback

Reliable – do what we say we will and tell people if we can’t

Together – work together as one and support each other

Fun – enjoy what we do and have a great time

Slicker Recycling is an equal opportunities employer and will continue to ensure it offers career opportunities without discrimination. Employment positions throughout the Company are filled with the candidates who possess the most appropriate skills and competencies relevant for the particular job role. Slicker Recycling is to treat all employees fairly and equally regardless of gender, sexual orientations, marital status, race, colour, nationality, religion, ethnic or national origin, age, disability or union membership status.