Contact Center Representative

Nawy Real Estate

New Cairo City, Cairo Governorate, Egypt permanent

Posted: February 20, 2025

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Quick Summary

Represent the company in a professional and qualified manner, handle inbound calls, and manage customer complaints and surveys.

Required Skills

Customer Service Communication CRM Systems Active Listening Patience Complaint Management Social Media Moderating

Job Description

• Represent the company in a professional and a qualified manner.
• Handle inbound calls for the company
• Following up complicated customer calls when required.
• Keep records of all incoming calls and inquires on the company’s database.
• Identify customers’ needs and direct them to the concerned parties.
• Conducting different surveys on customers’ satisfaction.
• Manage customers’ complaints and directs them to the concerned parties.
• Social Media Moderating.

Requirements:
• Bachelor degree in any field.
• 1-2 years of experience in a call center or customer support.
• Strong phone and verbal communication skills
• Very good written and spoken English
• Active listening and patience
• Familiarity with CRM systems and practices
• Customer oriented

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