Consumer Solutions, Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary The Consumer Solutions team manages Consumer Credit, Debit, Prepaid, Engagement and Money Transfer solutions, and provide clients with such solutions to support Visa’s and client’s strategies and business plans and address client’s objectives and needs. The team has a clear focus on delivering thought leadership on Consumer Solutions strategy development and execution, customer engagement and loyalty optimization, and digital transformation of the entire Visa experience for those Consumer account holders. Moreover, client’s needs have been increasingly becoming more complex and broad, and thus the team’s objective is to solve such client’s needs more holistically by tailoring existing and new solutions rather than just pushing products. What a Manager – Consumer Solutions does at Visa As a Manager operating within the Consumer Solutions team, you will play a key role to: Market driven requirements and enablement & key responsibilities Own one of Visa’s strategic products to develop strategy and business plan and execute new opportunities with key clients. Manage implementation projects to develop new capabilities and solutions for digital transformation of Visa’s payment experience for Visa’s digital products and solutions. Facilitate and direct internal Visa operations in response to specific client requests and ensure delivery of support to clients as and when required. Work with relevant internal and external stakeholders to actively pursue opportunities to tailor the existing products or enhance new functions for the targeted clients when the existing product are not the best to address business chances or challenges. Take lead of the cross-functional and cross-regional communication for the product enhancements projects by managing business, technical and rule requirements, development prioritization and communicate those requirements to internal and external stakeholders and ensure flawless execution. Execute strategy to expand the product to wider group of clients in partnership with respective sales team, fully understanding on-going market dynamics, clients and client's customer needs. Establish and manage positive, beneficial, and constructive relationships with client stakeholders with deep understanding of client’s business objectives and strategy. Create and maintain comprehensive product documentation, and work with both internal and external stakeholders to gather data points to prepare and present product status reports to stakeholders. Upon enhancements, understand and assess the impact for necessary Visa rules and technical changes, and clearly communicate those to clients and respective internal stakeholders. Bring global best practices through thought-leadership over coordinating relationships with Visa Global, Asia Pacific Market Support Centre counterparts and local peers. Why this is important to Visa Despite the long history of “Cash is King”, Japan is now at the critical stage of digitalizing payment, which will eventually transform consumer’s and merchant’s how to pay and be paid. As technology advances and digital commerce evolves, the payment experience is also needed to be more digitalized and personalized with increasing demand by Japanese consumers. Based in Tokyo, this Senior Manager will be an integral member of the Consumer Solutions team to help issuers to innovate their services and achieve their digital agenda by providing, tailoring and newly developing Visa’s solutions for the focused clients, which will shape the digital payment in Japan for the next 10 years. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

What you will need: You are a problem solver, good at communication and has an acumen for managing products and projects. Smart, driven and want to make a difference in the world? You’ll fit right in! Fluent in Japanese language and business level in English language or above A positive attitude and a passion for finding, defining, and explaining solutions to problems Strong planning, organising, stakeholder management, and communication skills 7 years of experience in payment, retail banking or IT industry; technical project management; OR delivering new and emerging digital solutions Understanding of the domestic payments landscape and key drivers, opportunities and headwinds. Strategic thinking, self-motivated and results-oriented individual with the ability to progress multiple priorities concurrently. Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor. Strong ability to break down problems and simplify complex concepts for non-technical audiences Comfort with participating in both business and technical discussions and ensuring projects progress to schedule. Excellent written and verbal communication skills, interpersonal and presentation skills, and comfortable communicating to large audiences A proactive and collaborative professional who can work independently with teams and be courageous, accountable and willing to challenge the status quo, and drive innovation. What may also help: Bachelor's degree in Business, Management, Information Systems or related disciplines, or commensurate with work experience. An MBA/MS is a plus

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.