Consultant, Specialized Product Delivery (Payments & Programme Management)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Consultant, Specialized Product Delivery (Payments & Programme Management) Our Purpose We connect and power an inclusive, digital economy that benefits everyone, everywhere—making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help customers realize their greatest potential. Our decency quotient (DQ) drives our culture and everything we do. We cultivate a culture of inclusion that respects individual strengths, views, and experiences because our differences make us a better team—one that makes better decisions, drives innovation and delivers better business results. (Template wording preserved.) Title and Summary Consultant, Specialized Product Delivery (Payments & Programme Management) You will plan, execute, and continuously improve payments delivery programmes while bringing a consultant’s problem‑solving toolkit to diagnose issues, structure analyses, and generate actionable recommendations. Alongside client delivery, you’ll support business operations (staffing coordination, pipeline/KPI reporting, governance, financial hygiene), helping our team run smoothly and scale impact. All About Us The Data & Services team is a key differentiator for Mastercard, providing end‑to‑end services that help our customers grow. We combine traditional management consulting with rich data assets and in‑house technology to deliver strategic insights and measurable outcomes. Specialized Product Delivery (Deploy) focuses on expert execution support—deployment and value realization—from implementation to adoption, usage, and product evolution. As a Consultant, Specialized Product Delivery (Payments & Programme Management) you will Deliver programmes with consulting discipline Plan & run multi‑workstream deliveries using appropriate methodology; maintain schedules, RAID logs, decision logs, and evidence packs for audits and controls. Structure analyses (issue trees, hypotheses, KPI impact) to inform recommendations on activation, digital adoption, usage, ENR and attrition; translate findings into clear next steps for Product, Ops, and Risk. Facilitate stakeholder cadences (weekly stand‑ups, SteerCos) across Product, Technology/Processor, Operations, Compliance, Marketing, and vendors; drive decisions and unblock delivery. Operate the business engine Staffing & onboarding support: coordinate role specs, candidate screening notes, and start‑up checklists with Squad Leads; keep trackers current (pipeline, role IDs, JD links). KPI & pipeline reporting: compile monthly dashboards for programme health (milestones, risks, spend vs. plan) and team KPIs; circulate status updates and action trackers. Financial hygiene: assist PMs with open PO reviews, accrual needs, and closure requests per policy; ensure documentation is audit‑ready ahead of month end. Process improvement: capture lessons learned, update playbooks/templates, and drive adoption of collaboration and AI tools to improve efficiency and quality. Payments execution (examples you’ll support) Platform changes & scheme updates with controlled cutovers and post‑launch stabilization (e.g., authentication/fraud tuning, wallet/tokenization adoption). Lifecycle programmes (activation, usage, balance build, retention) with defined cohorts, controls, and test‑and‑learn design; monitor impact and iterate. card + companion wallet rollouts: product setup, partner onboarding, and tokenized wallet flows. Portfolio migration/conversion programmes tied to new propositions: phased plan (pre‑conversion → implementation → post‑conversion), comms, and BAU handover. Tokenization & wallet enablement (Apple Pay / Google Pay / Samsung Pay): launch MDES‑backed tokens, set up push provisioning, and complete commercial + technical onboarding Design, launch, and scale end‑to‑end loyalty programs—from strategy & business case → platform/vendor selection & integration → earn/burn and catalog configuration → partner onboarding & GTM → migration & BAU handover → performance dashboards, governance, and continuous optimization. Team Collaboration & Culture Turn complex analysis into crisp storytelling; prepare decision‑ready materials for senior stakeholders. Lead or co‑lead internal/client meetings; coordinate a complex range of activities; proactively surface risks/impacts on timelines. Contribute to Mastercard intellectual capital (playbooks, dashboards, templates) and act as a strong brand ambassador for Data & Services. All About You Experience: Proven track record running projects/programmes in payments or financial services and applying consulting methods (issue structuring, hypotheses, quant/qual analysis, recommendations). Core PM toolkit: Scheduling, RAID, stakeholder management, risk/issue mitigation, vendor coordination, cutover planning, and post‑launch stabilization. Consulting skills: Structured thinking, data storytelling, executive‑ready communications; comfort designing and running experiments (A/B tests) and reading KPI impacts. Operations savvy: Exposure to PO/accrual processes, time/expense hygiene, and KPI/pipeline reporting; disciplined documentation and controls. Tools: Advanced PowerPoint/Excel/Word; familiarity with BI/collaboration tools and PM platforms; openness to leveraging AI assistants in daily workflows. You can point to 3+ deliveries where you owned plan/RAID and drove measurable KPI uplift (activation, usage, ENR/retention) with a documented control environment. You’ve run team operations (dashboards, staffing trackers, financial hygiene) that improved cadence, predictability, or audit‑readiness. Stakeholders trust you to make data useful and land changes safely while keeping the business running smoothly. All About Your Education & Skills Bachelor’s degree; advanced study/certifications (PMP/PRINCE2/Agile) are a plus. Excellent written and verbal communication; strong organization and multitasking; collaborative mindset. (Template conventions.) Ability to travel to client sites as needed. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with inherent risk. Every person working for, or on behalf of, Mastercard is responsible for information security and must: abide by security policies, ensure confidentiality/integrity, report suspected violations, and complete mandatory training per Mastercard guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.