Consultant Service Delivery Manager F/H

EVERIENCE

Courbevoie, Île-de-France, France Remote permanent

Posted: November 28, 2025

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Quick Summary

Consultant Service Delivery Manager F/H

Required Skills

Project Management Account Management Quality Assurance Customer Service Performance Reviews Hospitality Knowledge

Job Description

Gestion du contrat : 

• Gestion du contract management 

• Pilotage de comptes en support 

• Garantie de la qualité globale des services fournis, par les centres de supports à l’international (qualité, temps de réponse, coût et conformité) 

• Participation active à la stratégie pour améliorer de façon continue la qualité globale de la prestation 

Supervision et pilotage direct des équipes pour les centres de service : 

• Organisation et gouvernance des Revues de Performance avec les centres de supports 

• Animation et pilotage les revues de compte interne et comités clients 

• Co-animation des steering committee auprès des clients 

• Communication à toutes les parties prenantes 

Pilotage du P&L : 

• Gestion de la facturation en provenance des centres de service 

• Supervision de la facturation client 

Parlons de vous ...  

• La langue de Shakespeare n’a pas de secret pour vous (anglais courant) 

• Expérimenté en gestion de projet/ SDM 

• Expérimenté en gestion du P&L 

• Connaissance du monde de l’hôtellerie, la restauration ou le retail est un plus  

Seequalis s'engage à promouvoir la diversité : tous nos postes se conjuguent au féminin et au masculin et sont bien évidemment ouverts aux personnes en situation de handicap.

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