Consultant Release Management

At Keylane, we are looking for a Consultant Release Management to strengthen our Support & Release Management department. In this role, you ensure that changes to our software are delivered to our customers in a controlled and predictable manner.

Key About Your Role

As a Consultant for Release Management, you are a key link between Product Development, Professional Services, Support, and our customers. You consistently ensure stable, predictable, and high-quality releases across all environments.

You will combine operational release coordination with continuous improvement of release processes, helping Keylane move towards one standardized way of releasing for all customers.

Key About your team

You will be part of the Support & Release Management department, a team of driven and experienced colleagues forming the bridge between customers and Product Development.
The team consists of diverse expertise (pension, actuarial, technical) and works closely with colleagues in the Netherlands, Denmark, and India, each bringing their own strengths.

Check out our blog posts and videos to see what it is like to work at Keylane

Key About Your Responsibilities

• Work closely with Product Development- and Keylane Professional Services teams to support customers with releases.

• Troubleshoot, analyze, and help resolve issues related to releases and deployments.

• Coordinate internal and external stakeholders around releases on both test and production environments.

• Ensure smooth planning, communication, and execution of releases.

• Collaborate with internal teams to integrate new features and enhancements into controlled releases.

• Contribute to the development of standardized release processes across customers and products.

• Ensure work procedures, documentation, and runbooks are accurate, clear, and up to date.

• Maintain detailed records of release activities and outcomes.

• Act as backup and cover for colleagues when needed.

Requirements:
• 1+ years of experience in a similar role (Release Management, Incident Management, Support, or Operations).

• Background with IT, SaaS, pensions.

• Familiarity with ITIL, ASL, BiSL, or similar frameworks is a plus.

• Strong analytical and problem-solving skills.

• Clear and confident communicator, able to work with both technical and non-technical stakeholders.

• Able to work independently as well as in a cross-functional, international team.

• Proactive mindset with a focus on quality, stability, and continuous improvement.

• Comfortable coordinating across teams and handling multiple priorities.

*A Certificate of Conduct (VOG) and reference check are part of the application process.

*Each employee within Keylane must follow training on information security and irrespective to the role basic information security responsibilities apply

Benefits:
• A monthly gross salary between € 3500 and € 4700 based on 40 hours per week;

• 8% holiday allowance of your total gross salary;

• A profit share;

• A pension scheme, with the option to save extra;

• Travel reimbursement: Receive a mileage allowance of €0.23 per km or an NS Business Card, which can also be used for personal travel

• 24 holiday days (with the option to buy extra) and 7 inclusion days, which can be exchanged with fixed Dutch national holidays, allowing you to take them when you like;

• Flexibility in the working environment. As part of a hybrid working team, you will work partly from home and partly from the office. If you work in the office, a free lunch is waiting for you every day. If you work from home, you will receive a working from home allowance (€ 4 net per day) and internet allowance (€ 35 net per month);

• The possibility of working remotely from abroad for up to 2 months per year;

• The possibility to lease a bike through our bike leasing program;

• A one-year contract that, subject to satisfactory performance, will be converted into a permanent contract;

• The opportunity to develop yourself at our Academy through courses and training, both professionally and personally;

• A comprehensive vitality offer to help you stay healthy. Read more here;

• An active and fun community of ‘Keylaners’. We also have after-work drinks at our in-house pub every Thursday.