Consultant, Program Management, Advisors & Consulting Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Consultant, Program Management, Advisors & Consulting Services

Our Purpose
We connect and power an inclusive, digital economy that benefits everyone, everywhere—making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations help customers realize their greatest potential. Our decency quotient (DQ) drives everything we do. We cultivate a culture of inclusion that respects individual strengths, views, and experiences—because our differences make us a better team that makes better decisions, drives innovation, and delivers stronger business results.

Title and Summary
You will plan, execute, and continuously improve payments delivery programmes while bringing a consultant’s problem-solving toolkit to diagnose issues, structure analyses, and generate actionable recommendations. Alongside client delivery, you’ll support business operations (staffing coordination, pipeline/KPI reporting, governance, financial hygiene), helping our team run smoothly and scale impact.

All About Us
The Data & Services organization is a key differentiator for Mastercard, delivering end‑to‑end services that help our customers grow. We combine consulting, analytics, and technology to create measurable impact. Advisors Program Management focuses on expert execution, enabling deployment, adoption, usage, and value realization across Mastercard solutions.

As a Consultant (L8), Program Management, you will:
Deliver programmes with consulting discipline
• Support the planning and coordination of multi‑workstream programme delivery using recognized methodologies; maintain schedules, RAID logs, decision logs, and audit‑ready evidence.
• Structure problem statements, hypotheses, and KPI analyses to identify actionable insights
• Prepare decision‑ready materials and facilitate stakeholder routines (stand‑ups, working sessions, SteerCos) across Product, Technology/Processor, Operations, Compliance, Marketing, and vendor partners.
• Identify risks, surface blockers early, and support mitigation planning with guidance from senior PMs or Squad Leads.
Operate the business engine
• Staffing & onboarding: Support team growth by leading the sourcing and deployment of resources, coordinating with internal and external stakeholders to ensure timely fulfilment and maintaining accurate role specs, screening notes, onboarding checklists
• KPI & pipeline reporting: Build monthly dashboards and trackers covering programme health (milestones, risks, spend vs. plan) and team KPIs; circulate status updates and actions.
• Contracting & Financial hygiene: Support contracting processes, invoicing, and revenue tracking to ensure accurate reconciliation and alignment with commercial requirements.
• Process improvement: Capture lessons learned and support updates to playbooks, templates, and best practices; champion adoption of collaboration tools and AI‑enabled efficiencies.
Team Collaboration & Culture
• Transform analysis into clear, concise narratives suitable for cross‑functional and senior audiences.
• Lead or co‑lead internal and client meetings as appropriate; coordinate activities across workstreams; raise risks proactively.
• Contribute to Mastercard knowledge assets (dashboards, templates, playbooks) and demonstrate strong alignment to the Data & Services and Program Management culture.

All About You
• Experience supporting or delivering projects/programmes in payments, financial services, or technology environments.
• Strong program management toolkit: RAID, scheduling, stakeholder coordination, risk/issue mitigation, vendor engagement, and post‑launch stabilization support.
• Structured problem solver with experience in data‑driven storytelling, KPI analysis, and communicating insights clearly.
• Strong multitasking and prioritization capabilities, with the ability to manage multiple workstreams and deadlines
• Strong stakeholder management skills, with the ability to build trust, coordinate across diverse groups, and drive alignment across internal teams and external partners.
• Operationally disciplined: exposure to contracting, invoicing, documentation control, and KPI reporting.
• Strong working knowledge of PowerPoint, Excel, Word; familiarity with BI/collaboration tools and PM platforms; curiosity and comfort with AI‑enabled workflows.
• Experience supporting internal team operations (staffing trackers, dashboards, financial hygiene) to improve cadence and predictability.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.