Consultant, Functional Support

StandardBankGroup

Johannesburg, GP, South Africa Hybrid permanent

Posted: March 30, 2026

Job Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience

• Bachelor’s degree in information technology or an equivalent relevant qualification.

Experience Required

• 2–3 years’ experience providing Level 2 technical support within a business or technology environment.
• Foundational understanding of key technology disciplines and how they integrate across the value chain.
• 3–5 years’ experience working with service management processes and frameworks.
• Practical knowledge and application of ITIL / ITSM principles.
• Strong skills in documentation, data analysis, and stakeholder engagement.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Strategies
• Documenting Facts
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Interpreting Data
• Providing Insights
• Resolving Conflict
• Taking Action

Technical Competencies:

• Application Knowledge for Support
• Application Support
• Data Analysis and Inference
• Documenting
• Service Level Management
• Service Management Processes
• Stakeholder Management (IT)
• Trouble Shooting

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