Consultant en gestion de problèmes et de connaissances (réf.: 324)

Confidential

LUXEMBOURG VILLE, Luxembourg, Luxembourg permanent

Posted: January 30, 2026

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Quick Summary

Consultant en gestion de problèmes et de connaissances, responsable de la gestion des problèmes informatiques et de la documentation des connaissances, avec un focus sur la gestion efficace des problèmes et la partage des connaissances.

Required Skills

Problem Management AI Knowledge Management ServiceNow Computer Environments Data Analysis Communication Skills Diplomacy Organizational Skills Prioritization

Job Description

Le consultant en gestion de problèmes et de connaissances a une double mission.

Gestion des Problèmes

Le consultant est chargé d'évaluer, surveiller, documenter et résoudre les problèmes informatiques. Il collabore avec les équipes techniques et métier, publie des solutions de contournement, coordonne les décisions de correction et optimise le processus pour assurer une gestion efficace des problèmes.

Gestion des Connaissances

Le consultant supervise la création, la maintenance et la validation des documents techniques, favorise le partage des connaissances, met en place des outils pour garantir l'efficacité du cycle de vie des connaissances et veille à l'exactitude des nouvelles soumissions. Il collecte des métriques, élabore des rapports et crée du matériel de connaissances conforme aux normes de publication.

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