Consignment Specialist

Confidential

Lebanon, Tennessee permanent

Posted: January 30, 2026

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Required Skills

Customer Service Lead Management Phone Communication Email Communication Qualifying Leads Automotive Knowledge POS Systems CRM Systems Document Management Lead Conversion

Job Description

Position Overview:

The Automotive Consignment Specialist is responsible for managing and converting inbound consignment and seller-related leads generated through the company’s online platforms. This role focuses exclusively on working consignment opportunities with the goal of converting qualified inquiries into live vehicle listings on the company’s auction platform. This is a lead-driven role ideal for a candidate who excels at follow-up, client education, and guiding customers through a structured consignment process.

Key Responsibilities:

Actively manage and work all inbound consignment and seller-related leads assigned through the CRM

Contact prospective consignors promptly via phone, email, and digital communication channels

Qualify leads by gathering vehicle details, ownership status, and seller expectations

Educate vehicle owners on the consignment process, auction timelines, and expectations

Explain the benefits of listing vehicles on the company’s live and online auction platforms

Convert qualified consignment leads into active vehicle listings

Coordinate with internal teams to ensure accurate vehicle information and documentation

Maintain accurate lead notes and communication records in the CRM

Meet or exceed lead response and conversion expectations

Qualifications:

Experience in automotive sales, customer service, inside sales, or lead management roles

Strong phone presence and professional communication skills

Highly organized with strong attention to detail

Comfortable working within CRM systems and digital platforms

Ability to work independently while collaborating with internal teams

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