Congress Operations Lead (Europe/US - Remote)

Mission – Why we exist, what we do, and why we need you

Onomi exists to make pharma and event engagement work better. We give life sciences teams one solution to run their in-person and virtual engagements while capturing every interaction in their CRM. By making events easier to manage and measure, we help pharma create better experiences for healthcare professionals, at a lower cost. Our solution turns complex congress engagements, webinars, standalone meetings, advisory boards and field-led meetings into meaningful connections that drive results for commercial and medical teams.

This position is the ideal role for an agency/pharma meetings project or account manager with experience in congress/convention planning and execution. With prior experience in congress engagement, KOLs and pharma stakeholder management, KOLs mapping and engagement, KOLs appointment management, congress project planning and execution, onsite business suite management, and ancillary meetings planning in life sciences, you will bring congress/convention execution expertise and you will help build our next-generation

CongressIQ product suite that will make pharma and congress engagement work better. While the role is primarily with our services team, you will have a direct impact on product development and customer acquisition. This position reports to the VP Event Services.

• 60% - Congress project delivery: supervise end-to-end congress project management, drive stakeholder engagement and communication, manage onsite operations and team coordination, oversee KOL engagement planning and execution, ensure successful project delivery and client satisfaction with extreme levels of service.

• 20% - Managed services operation: manage associations relations and pre-/post-sales inquiries with associations, handle incoming event requests and workspace setup, manage event resource allocation, oversee access and integration management, analyze cross-event metrics, develop performance improvement strategies.

• 10% - Process development: make our CongressIQ playbook great, establish standard operating procedures, document best practices, templates and workflows.

• 10% - Strategic input: support pre-sales activities with expertise and contribute to CongressIQ product and services development.

Objectives - The problems you will solve

In your first 3 months, you will onboard, get hands-on with our product and solutions, become familiar with our existing standard operating procedures and get introduced to our services, implementation, product and sales teams:

• Learn the product: you can demo the core congress capabilities and perform updates

• Learn how we deliver projects at Onomi, develop a deep understanding of the CongressIQ value proposition and experience it by shadowing colleagues in a full project lifecycle

• Supervise at least 2 complete congress projects end-to-end - including onsite presence, and you have personally delivered our daily analytics reporting pack to customers

• Master our standard operating procedures, systems and resources

• Make a first set of revisions to our CongressIQ project delivery playbook

After 12 months, you will have helped hire, you will train and ramp a team of congress project managers that will deliver an aggregate of $2M+ of Onomi congress services revenues.

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