Congress Operations Lead (Europe/US - Remote)

Mission – Why we exist, what we do, and why we need you

Onomi exists to make pharma and event engagement work better. We give life sciences teams one solution to run their in-person and virtual engagements while capturing every interaction in their CRM. By making events easier to manage and measure, we help pharma create better experiences for healthcare professionals, at a lower cost. Our solution turns complex congress engagements, webinars, standalone meetings, advisory boards and field-led meetings into meaningful connections that drive results for commercial and medical teams.

This position is the ideal role for an agency/pharma meetings project or account manager with experience in congress/convention planning and execution. With prior experience in congress engagement, KOLs and pharma stakeholder management, KOLs mapping and engagement, KOLs appointment management, congress project planning and execution, onsite business suite management, and ancillary meetings planning in life sciences, you will bring congress/convention execution expertise and you will help build our next-generation

CongressIQ product suite that will make pharma and congress engagement work better. While the role is primarily with our services team, you will have a direct impact on product development and customer acquisition. This position reports to the VP Professional Services.

• [50%] Congress project delivery: lead/execute end-to-end congress project management, drive stakeholder engagement and communication, manage onsite operations and team coordination, oversee KOL engagement planning and execution, ensure successful project delivery and client satisfaction with extreme levels of service

• [20%] Managed services operation: handle incoming event requests and workspace setup, manage event resource allocation, oversee access and integration management, analyze cross-event metrics, develop performance improvement strategies

• [10%] Process development: create and refine the CongressIQ playbooks, establish standard operating procedures, document best practices and workflows

• [10%] Implementation support: assist with new customer onboarding, support 1-6 month implementation projects, collaborate with implementation program managers

• [10%] Strategic input: support pre-sales activities with expertise and contribute to CongressIQ product and services development

Objectives - The problems you will solve

In your first 3 months, you will onboard, get hands-on with our product and solutions, become familiar with our existing standard operating procedures and get introduced to our services, implementation, product and sales teams:

• Learn Backstage by getting certified with our SpotMe Academy, and by embedding yourself in building apps

• Get trained on how we deliver project at Onomi, develop a deep understanding of the CongressIQ value proposition and experience it by shadowing colleagues in a full project lifecycle

• Manage at least 2 complete congress projects end-to-end - including onsite presence

• Master our standard operating procedures, systems and resources

• Create an initial draft of the CongressIQ project delivery playbook

After 6 months, you have completed the CongressIQ project delivery, implementation and managed services playbooks, tested it with a new customer, implemented a full post-congress impact measurement with at least one customer and presented these findings to the broader team.

After 12 months, you will have helped hire, train and ramp a team of congress project managers that will deliver an aggregate of $1M+ of Onomi congress services revenues.

SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.