Configuration Technician

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's age, disability, gender reassignment, marriage & civil partnership, pregnancy & maternity, race, religion or belief, sex, and sexual orientation, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Role Overview:
The Configuration Technician is responsible for configuring computer hardware and software in line with platform documentation, internal procedures and production standards. The role supports the delivery of customer-specific system builds by installing operating systems, applying firmware and software images, and assisting with hardware assembly and troubleshooting activities.

The role contributes to operational efficiency, product quality and customer satisfaction.

Each employee’s position plays an important role in the success of AHEAD. To be part of the AHEAD team means to live by AHEADS’s values of collaborate, innovate, grow, drive and serve and be committed to AHEAD’s vision of operational excellence, world-class customer service, and being known as a great company to both clients and employees.

Key Duties & Responsibilities:
• Install and configure operating systems across a wide range of hardware.

• Ability to recognise RAID configurations through a terminal.

• Install or update system BIOS and firmware according to documented procedures.

• Installation of software images using internal deployment tools (e.g. PXE environments).

• Diagnose and differentiate between hardware and software issues during system configuration.

• Perform troubleshooting tasks such for hardware issues, such as reseating CPUs, memory and verifying cable connections.

• Communicate technical or production issues to relevant teams including Production, Engineering and Sales where appropriate.

• Assemble computer hardware in accordance with build documentation and quality standards.

• Identify, label and quarantine defective or non-conforming hardware.

• Conduct visual inspections of completed systems and accessories to ensure quality standards are met.

• Support other production activities, including assembly or related operational tasks, where required.

• Follow all company health, safety and quality procedures.

Skills & Experience:
Essential

• GCSEs (or equivalent), or relevant vocational experience.

• 1-3 years’ experience working with IT hardware in a production, assembly or technical environment.

• Experience using computers and email in a workplace environment.

• Experience of computer hardware and system builds.

• Ability to follow written procedures and technical documentation.

• Strong attention to detail and commitment to quality standards, ensuring work instructions and pre-established guidelines are followed to perform the job role to the required standards.

• Ability to work collaboratively within a team environment.

Desirable

• Experience installing or supporting operating systems.

• Familiarity with imaging environments (e.g. PXE or similar deployment systems).

• Experience working with Linux-based systems.

• Familiarity with RAID configuration concepts.

• Knowledge of firmware or BIOS configuration.

Additional Information

This job description outlines the general nature and level of responsibilities associated with the role. It is not intended to be an exhaustive list of duties, and responsibilities may change in line with business requirements.

Physical Requirements:
Physical Requirements

The role involves manual handling of computer equipment and components. The post holder may be required to safely lift or move equipment weighing up to approximately 20 kg in line with manual handling guidance and training. Reasonable adjustments will be considered where required.

Working Hours

The standard working hours for this role are 8.00 am to 4.30 pm, Monday to Friday.

Occasional evening or weekend work may be required to support business needs or client activities. Any such arrangements will be managed in accordance with company policy and applicable employment legislation.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.