Configuration Engineer I

About the Company
At Emburse our mission is to help make our users’ lives – and their businesses – better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most – their family, community, or more rewarding work. We help CFO’s give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups and SMBs to enterprises such as Microsoft, Pinterest, Bosch, Bill & Melinda Gates Foundation, and Estee Lauder. We have more than 18,000 customers and 12 million users globally.

Configuration Engineers are responsible for configuring the application to requirements requested by Implementation Specialists/Consultants. These activities include: configuring the software through the user interface, through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of requests, consulting on best practice configuration and keeping up to date on processes, tools and functionality.

Essential Functions:
• Understand the business requirements outlined in each request to create the most optimal solution
• Configure the product to meet the complex needs and requirements of the customer (using Java, Python, JSON, Groovy, Jenkins, GitHub etc.)
• Collaborate with project managers and customers to ensure SLAs are met and quality of configuration is maintained
• Use case tracking systems to track and manage requests
• Provide excellent customer service to customers by phone, email and Salesforce
• Acquire technical product knowledge through training, self-directed research and testing, and internal consultation
• Test completed configuration to ensure solutions meet the original request
• Proactively provide updates to project managers and follow up with customers where needed on active requests

Education and Experience:
• Bachelor’s degree in Computer Science or related field, or equivalent years’ experience
• 1 years’ experience in customer service, support, web design/development or related role
• 1+ years’ experience with Object Oriented Java experience in a technical environment
• 1+ years’ experience in SQL in a Production environment
• 1+ years’ experience with Java, Python, JSON
• Experience using Salesforce

Required Skills::
• Critical thinking and problem-solving ability
• Ability to work in a fast-paced, deadline-driven environment under close supervision
• Strong interpersonal communication skills (written and verbal); ability to explain technical concepts to non-technical users
• Balance multiple concurrent requests within set workload expectations
• Strong knowledge of business productivity software such as word processor and spreadsheet programs required
• Learner’s mindset with drive and ability to consistently improve knowledge and abilities
• Ability to create database queries (SQL) to validate results and troubleshoot issues

How We Hire
We value great candidate experiences and commit to providing a transparent interview process and responsive communication. Qualified candidates will be asked to complete a short technical screening, after which interviews are scheduled with several engineers at Emburse. During the interview process, you'll have the opportunity to speak openly with engineers about their experiences working at the company. We're productive with decisions and usually complete the interview process with a candidate within two weeks.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

How We Hire
We value great candidate experiences and commit to providing a transparent interview process and responsive communication. Qualified candidates will be asked to complete a short technical screening, after which interviews are scheduled with several engineers at Emburse. During the interview process, you'll have the opportunity to speak openly with engineers about their experiences working at the company. We're productive with decisions and usually complete the interview process with a candidate within two weeks.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.