Conference Services Coordinator

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

We are looking for an individual who is task oriented, organized, and independently motivated. To start with, the successful candidate will perform day-to-day administration and assist members of the department with various tasks. Over the next 6 – 12 months, as skills and knowledge develop, the candidate will take part in the pre-event work for a variety of small groups, ski groups, catering only functions and weddings. This position is an entry-level position in the Conference Services department, and is perfect for a career-minded person who aspires to be a Conference Services Manager in the next 12 – 24 months.

Position Type: Permanent

Start Date: May 2026

Job Duties Include: 

• In all tasks focus on delivering our brand promise and find ways to make special happen for our clients.
• Wide range of administrative duties.
• Answering the department’s phone calls in manager’s absence and managing inquiries.
• Updating the master BEO binder with changes from the BEO Change Log.
• Photocopy & distribute agendas & Banquet Event Orders (BEOs) per the distribution schedule.
• Maintain the daily distribution of Banquet Event Order Change Log.
• Sort & distribute all incoming and outgoing Conference Services & Catering mail.
• Menu design, printing and layout for Conference Groups.
• Maintain all general departmental files (IE. purchasing, meeting minutes, safety etc.).
• Account management and booking of internal meetings. Compile and distribute the weekly internal meeting agenda.
• Participate in Conference Services and Sales meeting and maintain a log of minutes.
• Maintain the Special Events, Entertainment and Food and Beverage sections of Sell web.
• Receiving and processing wedding inquiries. Sending out wedding information, drawing up contracts, receiving deposits and turning wedding files definite
• Other duties as assigned, by the Director of Conference Services

• Clerical and or administrative experience.
• Knowledge of Banquets is a strong asset.
• Experience in hotel operations an asset.
• Experience dealing with/organizing for clients.
• Working knowledge of: Microsoft Office, and Opera Sales & Catering, PM, RM and other hotel software a strong asset.
• Must be able to work independently and maintain a positive attitude within a very busy environment.
• Excellent interpersonal and communication skills, both written and verbal.
• Desire to become a Conference Services Professional.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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