Conference & Events Sales Coordinator

Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

We are a vibrant and forward-thinking hotel with a reputation for hosting exceptional conferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now, we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more!

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline?! Come on in and check them out! 

Mercure Melbourne Doncaster is seeking a proactive and detail-oriented Conference & Events Sales Coordinator to join our dynamic Conference & Events team. This role is integral to delivering seamless, high-quality conference and event experiences—from initial enquiry through to on-site execution and post-event follow-up.

About the Role

Reporting to the Director of Sales & Marketing , you will be responsible for coordinating secured conference business, ensuring exceptional client service and operational excellence across all events.

Key Responsibilities

• Assist with the preparation, follow-up, and coordination of conference and event proposals, quotations, and event orders

• Manage end-to-end conference and event coordination from confirmation through to post-event follow-up

• Maintain and update the conference database and key client contacts

• Coordinate site inspections, familiarisations, and client hosting

• Create professional conference collateral including menus, signage, and conference kits

• Liaise closely with internal departments including Front Office, Housekeeping, Finance, Talent & Culture, Maintenance, and Food & Beverage to ensure smooth event delivery

• Attend and actively participate in Banquet Event Order (BEO) meetings and relevant sales meetings

• Support banquet and food & beverage operations during events as required

• Ensure conference areas meet high standards of presentation, cleanliness, and maintenance

• Previous experience in conferences, events, hospitality sales, or hotel operations (preferred)

• Strong organisational skills with exceptional attention to detail

• Excellent written and verbal communication skills

• Ability to manage multiple events and priorities in a fast-paced environment

• A collaborative team player with strong stakeholder management skills

• Passion for guest experience and delivering Heartist service

• Proficient in Microsoft Office; hotel systems experience advantageous

• Full Australian working rights are required for this position.

• Sponsorship is not available for this role

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The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing Career and Professional Development Opportunities
• A Rewarding Work Environment
• Global Discounts on Hotel Accommodation & Food and Beverage